VIP Relationship Manager

4 days ago

Limassol, Limassol, Cyprus Kivon Full time €30,000 - €60,000 per year


VIP Relationship Manager (Mid-Level)

About the role

Were looking for a mid-level VIP pro to manage a book of high-value

players. Youll build real relationships, solve issues fast, and use simple

data checks to keep players active and happy.

Youll work closely with our Senior VIPs, CRM, and Payments/Risk teams.

What youll do

Manage a portfolio of mid-tier VIPs via phone, chat, and email; keep the

tone friendly and personal

Spot trends in activity and value; reach out at the right time with the right

message

Set and request bonuses within the playbook; track results (deposit

uplift, ARPPU, activity days)

Solve problems quickly by coordinating with CS, Payments, and Risk;

keep the player updated

Run small VIP promos/perks (tailored offers, gifts, invites) and help with

bigger events when needed

Log everything: notes, preferences, follow-ups, and next steps in the

CRM

Report weekly on your book: retention, re-deposit rate, churn risk, and

actions youre taking

Flag and hand over high-potential players to Senior VIPs when it makes

sense

Cover evenings/weekends on a rotation when needed (major promos,

events, peak times)

What youll need (must-haves)

2+ years in VIP, retention, or account management (iGaming preferred)

Strong English; another language (Greek, German, etc.) is a plus

Great people skills: you listen well, negotiate fairly, and follow through

Sales/support mindset: proactive outreach and clear follow-ups

Comfortable with numbers: you can read a dashboard and make simple,

data-led decisions. Excel basics (filters, pivots, lookups) and confidence working from CRM

lists

Organized, detail-driven, and able to own your tasks end-to-end

Nice to have

Experience with Smartico, Fast Track, or similar CRM/retention tools

VIP event hosting or gifting logistics

Extra languages for targeted markets

Solid understanding of casino bonuses and player value drivers

What we offer

A friendly team where you own your work and see the impact

Competitive salary based on experience and results

The tools and tech you need

Lunch in the office

Performance Bonus Scheme

Performance-based annual salary review



Working Place:

Limassol, Cyprus

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