Operations Manager

4 days ago

Limassol, Limassol, Cyprus Yamas Urban Living Full time €30,000 - €60,000 per year

What we're looking for

We are looking for an enthusiastic and strong leader to join our team as a Local Operations Manager in Limassol.

A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

What you'll do

  • Oversee operations in Limassol, managing a specific portfolio of properties.
  • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
  • Meet and maintain our standards and metrics such as NPS, standard unit appearance, and efficiency
  • Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
  • Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
  • Partner and assist your Business Development Representative when new units join the portfolio
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Provide cross-coverage for your manager and Co-LOM(s) when necessary
  • Conduct regular inspections prior to guest and owner arrivals
  • Occasional need to perform housekeeping and maintenance duties
  • Traveling between worksites is frequent and this person will need their own reliable transportation.

The skills you'll need

  • Technical computer skills are required on all forms of hardware - laptops, tablets and mobile devices
  • Availability to work Sunday through Saturday, early mornings and evenings when needed.
  • Professional in all forms of communication such as email, phone calls, video calls, and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures
  • Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Bend, stoop, squat, kneel, and twist

What you'll get

  • Flexible vacation time
  • Paid sick days and holidays
  • Paid parental leave after one year of tenure
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts
  • All the equipment you'll need to be successful
  • Great colleagues and culture

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