Customer Service Agent

Customer Service Agent– Limassol, Cyprus

Copybet EU Ltd

We Are Hiring

Copybet EU Ltd is a leading player in the betting industry, located in the heart of Limassol, Cyprus. We are committed to delivering innovative betting solutions and exceptional customer service. Our dynamic team thrives in a collaborative and fast-paced work environment, and we are now looking for a passionate Customer Service Agent to join us. If you enjoy helping customers, problem-solving, and want to be part of a growing company, we encourage you to apply.

Job Description:

As a Customer Service Agent at Copybet EU Ltd, you will play a crucial role in ensuring that our customers receive the best possible service. You will manage customer inquiries through various channels and ensure that all issues are resolved effectively and efficiently. This role offers a unique opportunity to work in a vibrant industry and contribute to a company that values customer satisfaction and innovation.

Key Responsibilities:

Your role will be focused on delivering outstanding customer service through effective communication and problem-solving. You will work alongside internal teams to ensure all customer needs are met promptly and professionally.

• Respond to customer inquiries via email and live chat with professionalism and efficiency.
• Identify customer needs and offer appropriate solutions or recommendations to address them.
• Collaborate with internal teams to resolve complex issues efficiently.
• Handle complaints in a positive manner, ensuring a satisfactory resolution wherever possible.
• Keep updated on our products, company policies, and procedures to provide accurate information.
• Proactively suggest improvements to the customer service process to enhance the overall experience.
• Be flexible to work shifts, including weekends and public holidays.

Required Skills and Knowledge:

In this role, having a solid background in customer service, along with strong communication and problem-solving skills, will be key to your success. You should also be comfortable managing multiple tasks and resolving conflicts when necessary.

• Guarantee customer satisfaction by addressing all inquiries and issues thoroughly.
• Develop effective solutions to customer problems with a customer-first approach.
• Manage multiple tasks and inquiries simultaneously without compromising quality.
• Communicate clearly and effectively with customers in both written and verbal formats.
• Manage your schedule efficiently to ensure timely responses and resolutions.
• Apply conflict management techniques to handle difficult situations and ensure positive outcomes.

Qualifications:

• Previous experience in customer service or a related field is essential.
• Strong verbal and written communication skills, with fluency in English.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM software and customer service tools is an advantage.

What We Offer:

At Copybet EU Ltd, we believe in creating a supportive and rewarding work environment. We offer a range of benefits that cater to both your professional and personal well-being, making it easy for you to balance work and life while enjoying the best that our company has to offer.

• Competitive salary and comprehensive benefits package.
• 25 days of annual leave to ensure you have plenty of time to recharge.
• Comprehensive medical insurance to take care of your health.
• Complimentary lunch provided every day to keep you fueled during your workday.
• Access to an on-site gym to support your physical fitness and well-being.
• Organized activities to foster a sense of community and teamwork among colleagues.
• Complimentary snacks and coffee in the office.
• Opportunities for professional growth and development within an innovative and expanding company.

Location:

This position is based in Limassol, Cyprus. Applicants should have the ability to work on-site as required.

Why Join Us?

At Copybet EU Ltd, we are committed to building an inclusive workplace where all employees are valued and respected. If you are someone who thrives in a fast-paced environment, enjoys working as part of a team, and has a passion for customer service, we would love to meet you. Join us and contribute to a company that is at the forefront of innovation and customer care in the betting industry.

Apply Here in LinkedIn