Customer Support Agent

6 days ago

Limassol Municipality, Limassol, Cyprus paytech Full time €25,000 - €40,000 per year

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the

industry. We're currently seeking a dedicated Customer Support Agent to join our team in

Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer

interactions and provide exceptional support to our clients.

As a Level 1 Tech Support Agent, you will be responsible for assisting customers with inquiries,

troubleshooting technical issues, and ensuring a seamless experience with our products and

services.

Key Responsibilities:

Provide Exceptional Customer Support

  • Serve as the first point of contact via email, chat, and phone.
  • Deliver friendly, accurate, and professional assistance to ensure high customer satisfaction.

Troubleshoot and Resolve Issues

  • Identify and resolve product or technical issues; escalate complex cases when needed.
  • Follow up to ensure timely resolution.

Maintain Product Knowledge

  • Stay up-to-date with all
    Paytech
    products and updates.
  • Act as a subject matter expert to provide accurate customer information.

Documentation and Reporting

  • Maintain clear, user-friendly manuals, guides, and CRM records.
  • Track interactions for analysis and improvement.

Collaboration & Process Improvement

  • Work with cross-functional teams to resolve issues smoothly.
  • Provide feedback to enhance support processes and improve customer experience.

Job Requirements:

● Excellent Communication Skills: Strong verbal and written communication skills in

English and Russian
.

● Customer-Centric Attitude: Genuine passion for helping customers and delivering

exceptional service.

● Problem-Solving Skills: Ability to analyze issues, think critically, and provide practical

solutions.

● Tech-Savvy: Comfortable using various software tools and applications. Familiarity with

CRM systems is a plus.

● Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.

● Experience: At least 1+ year of prior experience in a B2B customer-facing role in the

fintech industry (the payments industry is the most desirable).

What We Offer:

● Competitive salary package and performance-based incentives.

● Opportunity to grow within a rapidly expanding fintech company.

● Supportive and collaborative work environment.

● Comprehensive training and ongoing professional development.

  • Customer Support Agent

    6 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €40,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Customer Support Agent

    6 days ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €25,000 - €40,000 per year

    Our client is looking for Customer Support Agents to join their growing department in the iGaming field. Shifts are from Monday to Friday rotating every week.Responsibilities:Communication with customers through live chat and e-mails.Maintain prompt and empathetic attitude towards customers.Acknowledge and resolve customers issues and queries.Keeping up to...

  • Customer Support Agents

    6 days ago

    Limassol, Limassol, Cyprus Hr4All Full time €1,800 - €2,200 per year

    Job Title: Customer Support Agent - German SpeakerLocation: Limassol, CyprusMust be located in Limassol, Cyprus, or willing to relocate.Citizenship: EU citizenship or a valid work permit for Cyprus is required.Salary: Varies between 1800 to 2200 depending on experienceCustomer Support Week Days gross per monthCustomer Support Night Shift gross per...

  • Customer Success Agent

    6 days ago

    Limassol, Limassol, Cyprus CMTrading Full time €30,000 - €60,000 per year

    CMTrading, an award-winning, FSCA-regulated brokerage, is one of the most established brokers in the industry. With over 13 years of experience, we deliver exceptional service to clients worldwide, providing access to forex, commodities, indices, and stock markets through innovative trading platforms.With a strong presence across multiple regions, we empower...

  • Conversion agent

    6 days ago

    Limassol Municipality, Limassol, Cyprus ADDIS LIMITED Full time €30,000 - €60,000 per year

    Conversion Agent with PolishWe are seeking a Conversion Agent with and without experience to join our international team at our headquarters in Limassol. As part of a diverse and multinational team, you will be responsible for expanding the company's client base and driving revenue generation, while identifying opportunities for business development and...

  • Customer Support Team Lead

    6 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €45,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Turkish and English Gaming Agent Support

    4 days ago

    Limassol, Limassol, Cyprus Global Talent Full time €20,000 - €35,000 per year

    Remote Gaming Support Agent (Turkish + English)We're looking for a Customer Support Agent to join an international support team representing global brands in consumer electronics and e-commerce. In this remote role, you'll be the first point of contact for customers via email, chat, phone, and social media, offering support, resolving issues, and ensuring...

  • Technical Support Agent – Great exposure

    6 days ago

    Limassol, Limassol, Cyprus Boston Link Full time €30,000 - €60,000 per year

    Tech Support Agent – Great exposureJoin a fast-growing FinTech company at the forefront of global payments innovation. We're looking for aTech Support Agentto become the trusted first point of contact for our merchants — helping them resolve issues, optimize performance, and get the most from our platform.Be the go-to expert for merchants using...

  • German VIP Customer Support

    6 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €40,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Finnish VIP Customer Support

    6 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €35,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...