Junior Information Technology Consultant

Job Description: IT

Location:
Limassol, Cyprus

Employment Type:
Full-time

About Us

Consona Ltd is a business solutions provider offering end-to-end support across compliance, operations, financial management, and back-office/verification services for various providers. Our compliance services cover regulatory monitoring, policy and procedure development, complaints handling, reporting, and investigations to ensure industry standards are met. We deliver operational expertise through IT infrastructure support, staff assistance, project planning, and KPI monitoring to boost efficiency and growth. Our financial consultancy includes bookkeeping, payroll, reporting, invoice review, cash flow analysis, tax support, budget preparation, and reconciliations to maintain financial accuracy and compliance. Additionally, we provide back-office support for service providers, including administrative assistance, payroll processing, document management, and specialized management training to strengthen decision-making and optimize performance.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide Level 2 support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and related tools.
• Troubleshoot and resolve complex issues related to user accounts, permissions, mail flow, collaboration tools, and security configurations.
• Analyse and resolve hardware, software, and network problems, ensuring prompt and efficient fixes.
• Support and maintain office IT equipment such as desktops, laptops, printers, scanners, and VoIP phones.

System & Network Administration

• Manage user accounts, license assignments, and groups via Microsoft 365 Admin Centre and Azure Active Directory.
• Assist in the design, configuration, and deployment of network infrastructure components including routers, switches, firewalls, and wireless access points.
• Monitor network performance and address connectivity issues, bandwidth bottlenecks, and latency problems.
• Collaborate with IT infrastructure teams to ensure high availability and optimal performance of network services.

Maintenance & Documentation

• Perform routine maintenance tasks such as software updates, patch management, and hardware upgrades.
• Maintain accurate inventory and documentation of IT assets, configurations, and access rights.
• Record troubleshooting steps, configuration changes, and solutions in the internal knowledge base.

Integration & Enhancement

• Support the integration of Microsoft 365 with other business applications and tools to improve productivity and collaboration.

Candidate Profile & Qualifications

• High school diploma or equivalent; college diploma or university degree in Computer Studies, Computer Science, Computer Engineering, or a related field preferred.
• Proven experience as a Level 2 IT Specialist or similar role with hands-on Microsoft 365 administration.
• Strong understanding of the Microsoft 365 suite: Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
• Experience with PowerShell scripting for Microsoft 365 management is highly desirable.
• Familiarity with Microsoft 365 security, compliance, and governance features.
• Solid knowledge of IT systems and infrastructure, including Windows Server administration, virtualization, and backup solutions.
• Experience supporting and maintaining office IT equipment such as desktops, laptops, printers, scanners, and network devices.
• Knowledge of networking fundamentals, identity management, and cloud infrastructure.
• Experience working with Apple devices (macOS, iOS, iPadOS).
• Fluency in Greek and English – both verbal and written.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
• Excellent troubleshooting and problem-solving abilities with strong attention to detail.
• Ability to perform under pressure and maintain professionalism in fast-paced environments.
• Experience with ticketing systems and ITSM processes.
• Relevant certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Enterprise Administrator Expert, CompTIA Server+, or equivalent).