Team Lead of Retention

2 weeks ago

Nicosia, Nicosia, Cyprus SpeedlineHub Full time €60,000 - €80,000 per year

Our client is an international product-based IT company specializing in the iGaming industry.
Founded in 2014, the company quickly became a leader in the CIS region and is now expanding globally.

We are currently looking for a Team Lead of Retention.

Key responsibilities and your contribution:


• Developing and implementing customer retention strategies to improve key metrics.


• Creating automated user engagement workflows, including segmentation, personalization, and performance analysis.


• Managing projects and campaigns within retention and automation.


• Using analytical tools to identify growth opportunities and generate hypotheses.


• Analyzing retention campaigns to improve their effectiveness and profitability.


• Developing comprehensive customer retention plans leveraging automation and multi-level engagement sequences.


• Leading a team and collaborating with stakeholders and other departments.

Your qualifications:


• Work experience as a Retention Manager or Team Lead for at least three years in the iGaming niche.


• Experience working with various CRM systems and communication channels.


• Strong understanding of the technical aspects of launching automated campaigns.


• Knowledge of different elements of building a retention strategy: tone of voice, email marketing and deliverability, segmentation, personalization.


• Experience using analytical tools, developing and testing hypotheses.


• understanding of iGaming product metrics.


• Proactive, initiative-driven, and results-oriented.


• Ability to work collaboratively within a team and provide effective leadership.


• Strategic thinking and a clear vision of the "big picture."


• Strong time management skills, with a focus on prioritizing tasks and assessing timelines.


• Attention to detail and high concentration at work.


• Ability to make independent decisions based on data and logic.

Benefits:

Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you'll need for success.

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