Receptionist

2 weeks ago

Limassol, Limassol, Cyprus Limassol Marina Full time €20,000 - €25,000 per year

We are seeking a professional and motivated
Receptionist
to join our team. This is an excellent opportunity for individuals with a passion for customer service and strong organizational skills to contribute to a dynamic and welcoming environment.

Duties and Responsibilities:

  • Interact in a courteous and professional manner with all guests and work colleagues, attending to their needs and requests in accordance with standard operating procedures.
  • Ensure correct customer database entry and routine follow-up for all relevant berthing enquiries.
  • Follow and implement yacht check-in/check-out procedures in an efficient and professional manner.
  • Answer phone calls promptly, clearly and professionally conveying always a smile and use the appropriate phrase as per standards.
  • Communicate with guests and ask questions about the quality of their stay whilst listening to their responses and identifying what remedial action may be taken in cases of complaint-handling.
  • Ensure all duty-shift checklists are continuously followed and accurate information is given to work colleagues.
  • Process berthing applications, issuing berthing licenses and administer berthing records and documentation.
  • Maintain the security of information related to customers and personnel.
  • Maintain the database via the Management System and all standard documentation.
  • Maintain petty-cash accounts and reconcile cash and cheque/credit payments from the operation.
  • Implement all general office procedures for the front desk such as filing, photocopying and telephone enquiries in order to maintain a clean and organized working environment.
  • Provide guests with refreshments when required, maintain hospitality of guests within the reception area and when attending meetings in the Offices.
  • Comply with the regulations regarding dress and expected behavior, reflecting consistently standards whilst offering a personalized service to all internal and external customers.
  • Be fully conversant with and be aware of the health and safety, security and fire regulations.
  • Carry out all other duties as may reasonably be required from time to time.

Benefits:

  • 13th salary
  • Provident Fund
  • Health Insurance
  • 21 days of paid annual leave

Job requirements:

  • 2–3 years of experience in customer service roles (preferred)
  • Proficiency with Microsoft Office & CRM systems
  • Excellent communication skills and ability to work effectively in a fast-paced environment
  • Languages:
    Greek & English (advanced written English is essential; Russian or Hebrew considered an advantage)

Working Hours:

  • Current:
    08:00 – 17:00, 5 days a week (including weekends on rotation)
  • Future Schedule:
    During the Summer Season, shifts will rotate between 07:30 – 20:00 (9-hour shifts). Winter schedule remains 08:00 – 17:00

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