Receptionist

We are seeking a professional and motivated
Receptionist
to join our team. This is an excellent opportunity for individuals with a passion for customer service and strong organizational skills to contribute to a dynamic and welcoming environment.

Duties and Responsibilities:

• Interact in a courteous and professional manner with all guests and work colleagues, attending to their needs and requests in accordance with standard operating procedures.
• Ensure correct customer database entry and routine follow-up for all relevant berthing enquiries.
• Follow and implement yacht check-in/check-out procedures in an efficient and professional manner.
• Answer phone calls promptly, clearly and professionally conveying always a smile and use the appropriate phrase as per standards.
• Communicate with guests and ask questions about the quality of their stay whilst listening to their responses and identifying what remedial action may be taken in cases of complaint-handling.
• Ensure all duty-shift checklists are continuously followed and accurate information is given to work colleagues.
• Process berthing applications, issuing berthing licenses and administer berthing records and documentation.
• Maintain the security of information related to customers and personnel.
• Maintain the database via the Management System and all standard documentation.
• Maintain petty-cash accounts and reconcile cash and cheque/credit payments from the operation.
• Implement all general office procedures for the front desk such as filing, photocopying and telephone enquiries in order to maintain a clean and organized working environment.
• Provide guests with refreshments when required, maintain hospitality of guests within the reception area and when attending meetings in the Offices.
• Comply with the regulations regarding dress and expected behavior, reflecting consistently standards whilst offering a personalized service to all internal and external customers.
• Be fully conversant with and be aware of the health and safety, security and fire regulations.
• Carry out all other duties as may reasonably be required from time to time.

Benefits:

• 13th salary
• Provident Fund
• Health Insurance
• 21 days of paid annual leave

Job requirements:

• 2–3 years of experience in customer service roles (preferred)
• Proficiency with Microsoft Office & CRM systems
• Excellent communication skills and ability to work effectively in a fast-paced environment
• Languages:
  Greek & English (advanced written English is essential; Russian or Hebrew considered an advantage)

Working Hours:

• Current:
  08:00 – 17:00, 5 days a week (including weekends on rotation)
• Future Schedule:
  During the Summer Season, shifts will rotate between 07:30 – 20:00 (9-hour shifts). Winter schedule remains 08:00 – 17:00