Level 2 IT Support Engineer

24 hours ago

Limassol limassol Cyprus Soft2Bet Full time €30,000 - €60,000 per year

BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets.
Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers' needs.
We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.
We are looking for a Level 2 IT Support Engineer with relocation to Cyprus.

Requirements:

1+ years of experience in IT;

Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty);

Ability to perform log level analysis;

Strong troubleshooting skills;

Willingness to work in a shift schedule (24/7);

Experience with bug and issue tracking systems (Jira preferred);

Ambition to learn new systems, procedures, techniques in a short period of time;

Structured, process-oriented and business-oriented;

Strong communication and reporting skills;

Self-learning ability, self-motivated and team player;

Experience working with gambling industry products (nice to have);

Experience with Jenkins (nice to have);

Scripting bash/shell (nice to have);

Experience with SQL (nice to have);

Proficiency in English and Russian.

 Duties and opportunities:

Monitor all systems in production and react to alerts.;

Manage incidents' life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;

Support in incident management after deployment ;

Perform log level analysis;

Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;

Reproduce reported issues in an appropriate customer environment;

Gather information to ensure complete availability of details required for root cause analysis;

Provide a robust service for monitoring products deployed onto the platform.

 We offer excellent benefits, including but not limited to:

Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)

Learning and development opportunities and interesting challenging tasks;

Official employment in accordance with the laws of Cyprus and the EU, registration of family members or Remote work possibility;

Relocation package (tickets, staying in a hotel for 2 weeks);

Company fitness corner in the office for employees;

Opportunity to develop language skills and partial compensation for the cost of language classes;

Birthday celebration present;

Time for proper rest and 24 working days of Annual Vacation;

Breakfasts and lunches in the office (partially paid by the company).

Join BrainRocket and rock with us

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