Level 3 IT Support Engineer

24 hours ago

Limassol limassol Cyprus Soft2Bet Full time €30,000 - €60,000 per year

We are looking for Level 3 IT Support Engineer for our team of BRO-professionals 

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth

 Requirements:

 
• 2+ years of experience in IT
 
• Strong HW/SW analytic, problem-solving and troubleshooting skills

 
• Deep knowledge of HTML/CCS, HTTP(s)
 
• Understanding of client-server architecture
 
• Experience in bash/shell programming (nice to have)
 
• Experience in SQL/KQL/JQL querying and managing data
 
• Strong Debugging skills
 
• Experience working with logging, monitoring, and alerting tools (e.g.
ELK stack, Grafana, PagerDuty)
 
• Ability to perform log level analysis
 
• Structured and process-oriented 
 
• Self-learning ability, self-motivated and team player
 
• Ambition to learn new systems, procedures, techniques in a short
period of time
 
• Experience with bug and issue tracking system (Jira preferred)
 
• Ability to problem solve independently and multi-task
 
• Understand of ITIL methods
 
• Understand of Systems development life cycle
 
• Pro-active, resourceful with high level of accuracy and attention to
detail

 
• Ability to meet strict deadlines and manage stress effectively
 
• Strong communication and reporting skills
 
• Experience in gambling/betting (nice to have)

 Duties and opportunities:


• Assess issues and provide solutions for incidents and problems that
cannot be handled by tier 1,2

• Managing incidents' life cycle until they are fully resolved or providing
a workaround solution, escalation to 4 level support where required

• Periodically perform analysis to see if new problems need to be
registered

• Coordinate root cause analysis

• Support hot-fix deployment process 

• Perform log level analysis

• Take end-to-end ownership of customer technical issues, including
initial troubleshooting, identification of root cause, issue resolution,
and communication

• Qualification/replication of the reported issue in an appropriate
customer environment

• Information gathering to ensure complete availability of details
required for root cause analysis

• Provision of technical resolution or problem workaround

What we offer: 

  • Learning and development opportunities and interesting challenging tasks
  • Official employment in accordance with the laws of Cyprus and the EU, registration of family members
  • Relocation package (tickets, staying in hotel for 2 weeks)
  • Company fitness corner in the office for employees
  • Opportunity to develop language skills and partial compensation for the cost of language classes
  • Birthday celebration present
  • Time for proper rest and 24 working days of Annual Vacation
  • Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us

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