Senior Payments Operations Specialist

Who Are We?We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.If this looks like you and you thrive in a fast-paced environment, you'll fit right in at Welltech. Let's build wellness for millions together.What We're Looking ForWe are seeking a Senior Payments Operations Specialist to lead and optimize our payment processes, focusing on monitoring key billing performance indicators, managing routing and cascading strategies, and ensuring seamless transaction flows. In this role, you will collaborate closely with payment providers and cross-functional teams to identify and resolve anomalies, improve operational efficiency, and reduce transaction failures and costs. You will play a vital part in scaling and strengthening our payment infrastructure while maintaining proactive communication and high-quality standards.Key Responsibilities:Monitor key billing performance indicators (KPIs), including approval rates, declined transactions and their reasons, timeouts, processing times, and payment distributionEstablish and optimize scalable payment operational processes, encompassing routing, cascading, and retry strategiesEscalate drops and anomalies to providers and relevant internal teams, ensuring timely feedback on estimated times of fixes (ETAs) and status updatesCollaborate with various departments such as marketing, product, CRM, customer support, and analytics to address their requestsDeeply analyze current payment flows, methods, provider back-offices, existing monitoring, analysis reports, and internal toolsCommunicate critical changes in provider terms or billing to relevant teamsConduct payment and routing/cascading tests, and monitor resultsIdentify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors and costsRequired skills:3+ years of experience as a Billing Specialist or Billing Analyst in online paymentsStrong aptitude for numbers and processing transactional informationProficient in Microsoft Excel and other MS Office softwareSolid understanding of online payment funnels and flowsExperience in written communication with international customers or partnersBasic understanding of payment and transactional systems and servicesEagerness to expand knowledge about payment systemsSoft Skills:Exceptional attention to detailHigh level of responsibilityProactive approachStrong communication skillsExcellent teamwork abilitiesAptitude for multitasking and quick reaction to processing problemsPersistenceAbility to effectively address and resolve issues in communication with providersNice to have:Experience with Tableau, SQL, and logsCandidate journey Recruiter call --> Meet a team member --> Skills assessment--> Meet the Leadership team Why You'll Love Being Part of Welltech:Grow Together: Join a culture that champions both personal and professional growth. Here, you'll thrive as we learn, evolve, and succeed together.Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.Results-Driven: We're all about achieving meaningful outcomes. It's not just about the effort, but the difference we make every day.We Are Well-Makers: Be part of a movement that's creating a healthier, happier world. Together, we make well-being a realityCheck out some of our productsMuscle Booster — https://musclebooster.fitness/ Yoga-Go — https://yoga- WalkFit -