Night Support Officer

Who we are

Teroxx is a digital assets boutique, specializing in digital assets management and blockchain-based solutions. We are a MiCA-licensed Crypto-Asset Service Provider (CASP) in the EU focusing on creating secure, user-centric, and data-driven digital solutions that empower both private and institutional clients. We focus on offering tailored, secure, and transparent services to both private and corporate clients in the cryptocurrency sector. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust.

About the Role

We are looking for an experienced and highly motivated Support Officer to join our team based in our Nicosia, Cyprus office. Start Date: December January 2026

As a Support Officer, you will serve as the first point of contact for our users, providing assistance with inquiries, technical issues, and general support related to our digital assets platform. You will play a key role in ensuring a positive user experience while maintaining the highest standards of accuracy and professionalism.

Key Responsibilities:

• Undertake customer profile checks and handle management tasks.
• Monitor support systems and escalate issues as needed.
• Support internal teams with operational or system-related queries.
• Maintain and update internal records and databases.
• Oversee and manage support emails, live chats and manual order processes.
• Collaborate with the Head of Support and operations teams for system improvements.

Skills & Qualifications:

• Strong attention to detail and organizational skills.
• Proficiency in office software and backend tools (e.g., CRM systems).
• Good communication and problem-solving skills.
• Ability to work independently and handle sensitive information.

Requirements:

• Customer Support/Backend/Backoffice experience in the financial services is a must
• Interest or basic knowledge of crypto assets is a plus, but not required
• Experience in working night shifts would be considered an advantage
• Familiarity with ticketing and support systems
• Fluency in English is a must. German Language would be a plus - but not mandatory. 
• Based in Cyprus.

Schedule:

This position operates within a fixed shift environment (night shifts between the hours 22:00-06:00). 

Applicants will be on a fixed night rotation (Mon-Sun) for a period of 7 days, followed by a 7-day holiday break for a full week including the weekend. Employees will be required to work only during those hours to cover support queries that come overnight, therefore flexibility and reliability are essential. 

Why Join Us:

• Be a part of a cutting-edge digital assets company with a clear mission and vision.
• Attractive Compensation Package – Competitive salary aligned with experience and market standards
• Flexible Work Model and Working hours -
  This position follows a night shift fixed time from 22:00 - 06:00 from Monday to Sunday the one week, and the next week off ( 7 days on 7 days off ). 
• The role will commence on a fully-remote basis while we expect this to transition to a hybrid model. 
• The role operates under a hybrid model, combining remote and on-site work, however this will be introduced later on, as we wish to start remotely first.
• Opportunities for professional growth and career advancement within a rapidly evolving industry.
• Supportive & Collaborative Culture – Work in a friendly, team-oriented environment
• Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity
• Strong Team Ethos – Be part of a motivated team that values cooperation and shared success

Teroxx's standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Teroxx will only ask applicants to disclose further information and/or documentation when a conditional job offer is made. 

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Personal Data Privacy Policy at   for details on how we handle personal information relating to job applicants.