CS - Operations Specialist (CS - Back Office)

1 week ago

Limassol, Limassol, Cyprus eToro Full time

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a CS - Operations Specialist to join our team

What will you be doing?

  • Deliver high-quality customer support via email, chat, and phone by accurately identifying issues, resolving inquiries, and providing clear guidance
  • Educate clients on how to navigate and use eToro's app and web trading platforms, ensuring they are confident in managing their accounts and transactions
  • Communicate updates to clients regarding new company features, policies, or limitations related to withdrawals and account operations
  • Collaborate cross-functionally, assisting internal teams with questions or escalations requiring support insights
  • Act as the primary point of contact for withdrawal-related inquiries, ensuring timely, effective, and customer-centric resolutions
  • Develop deep product knowledge to troubleshoot issues efficiently and guide customers through solutions with confidence
  • Proactively identify customer needs, spotting patterns or recurring challenges, and recommend improvements to enhance the overall user experience
  • Work closely with the Payments team to ensure seamless execution of withdrawal processes and fast turnarounds for customer requests
Requirements
  •  1–3 years of experience in customer support, customer success, or a similar role—FinTech or financial services experience strongly preferred
  • Fluent English, both written and verbal; additional languages considered an asset
  • Excellent communication and interpersonal skills, with the ability to simplify complex information for users
  • Strong analytical mindset and proven problem-solving abilities
  • Comfortable working in a fast-paced, dynamic environment with shifting priorities
  • Exceptional attention to detail and accuracy, especially when handling financial-related queries
  • Ability to multitask and manage time effectively while maintaining high service quality
  • Genuine passion for customer experience, with a commitment to delivering outstanding service in every interaction

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