Italian speaking VIP Account Manager

3 days ago

Limassol, Limassol, Cyprus Triskel Consulting Full time

Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the your country iGaming market, along with in-depth knowledge of player preferences.
  • Bilingual or Native level of Italian and fluency in English
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Available to work on shift basis from Monday to Sunday, including PH up until 2,00am CET.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

We offer excellent benefits:

  • Professional growth within the company
  • Young and friendly team
  • UNCAPPED commission system

  • Italian Speaking VIP Manager

    1 day ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €26,000 - €42,000

    We are looking for an experienced VIP manager, for the Italian speaking market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented. Being a native Italian speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore,...

  • Italian VIP Account Manager

    3 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time

    We are looking for anItalian VIP Account Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Italian both written and spokenProactive person with good support / sales skillsStrong communication and negotiation skillsAttention to detailsPrevious experience will be...

  • Italian VIP Account Manager

    1 day ago

    Limassol, Limassol, Cyprus Alpha Talent Solutions Full time €40,000 - €80,000 per year

    Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • Italian VIP Account Manager

    1 day ago

    Limassol, Limassol, Cyprus Alpha Talent Solutions Full time

    Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • Italian VIP Account Manager

    3 days ago

    Limassol, Limassol, Cyprus MVProtalent Full time

    On behalf of our iGaming Client we are looking for VIP Account Managers responsible to deliver exceptional customer service, build last relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players. The job is on-site from one of their offices in Limassol (Cyprus), Sofia (Bulgaria) or Warsaw (Poland).TasksDevelop...

  • Italian Speaking Sales Agent

    2 weeks ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €40,000 per year

    As anItalian Speaking Sales Agent, you will play a crucial role in assisting our players by making outbound calls to drive activity, retention, and reactivation.What we're looking for:A vibrant enthusiasm for customer service and engaging directly with players.Confidence in starting conversations and promoting our products, sites, and promotions .A...

  • German Speaking VIP TL

    2 weeks ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €30,000 - €45,600 per year

    Are you an experienced VIP Manager for the German market with a passion for igaming, player engagement, and achieving results? Thinking about your next career move? If so, we'd love to hear from you.A well-established igaming company is on the lookout for a German Speaking VIP Team Lead. In this role, you'll lead and support a team of VIP Account...

  • German-speaking VIP Account Manager

    1 week ago

    Limassol, Limassol, Cyprus MVProtalent Full time €35,000 - €60,000 per year

    Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • Spanish VIP account manager

    5 days ago

    Limassol Municipality, Limassol, Cyprus NDA Full time €45,000 - €55,000 per year

    We're seeking an experienced VIP Account Manager to join our Limassol team. You'll manage and grow high-value players, ensuring premium service and personalized experiences. Responsibilities:Manage and retain VIP players (active/inactive)Build strong relationships via chat, calls, messengersOffer bonuses, exclusive promos, and giftsMonitor player behavior...

  • English VIP Account Manager

    3 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €40,000 per year

    We are looking for aVIP Account Managerwho will be responsible for retention of Australian VIP customers and increase of their lifetime value.Requirements:Proficiency in English both written and spoken;Proactive person with good support/sales skills;Strong communication and negotiation skills;Attention to details;Previous experience will be considered as an...