VIP Account Manager

4 days ago

Limassol, Limassol, Cyprus JobMatchingPartner Full time €26,000 - €100,000 per year

We are looking for an
experienced VIP manager, for the Italian speaking market
, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented.

Speaking
Italian to a native level
is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.

Basic salary from
€26-42K +
comprehensive
bonus scheme of up to €5K/month
if you hit your KPIs The role is office-bound in Limassol, Cyprus.

Role & Responsibilities

  • Engage with VIP clients via chat, email and phone
  • Develop and sustain solid relationships with VIP client
  • Assess and resolve clients' issue
  • Meet VIP players for streamed and live event
  • Evaluate and provide feedback on various segments relating to KPI performance
  • Meet or exceed KPI target
  • Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

  • Native/ C2 proficiency in
    Italian
  • Fluent communication skills in English, both written and spoken
  • 2+ years
    ' proven track record of working with
    B2C VIP management within igaming
    / online
    casino
    operations
  • Experience of working also with Sportsbook players would be an asset
  • Previous
    experience
    of working with
    VIP
    players on the
    Italian
    market in igaming is a
    non-negotiable
    requirement
    and the basic salary will reflect experience

About this role

  • Office-based
    in Limassol (
    no remote flexibility, only late shifts can be worked from home
    )
  • Up to
    €42K gross starting salary
  • Comprehensive
    bonus
    scheme of up to
    €5000/month
  • No night shifts
  • Shifts are scheduled between 09:00 and 02:00
  • Late shifts can be worked from home
  • A range of benefits
  • You can earn more than €100K in this job incl bonuses

Apply with your detailed
CV in English
, per favore.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

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