Information Technology Support Engineer

1 week ago

Limassol, Limassol, Cyprus Playnetic Full time €45,000 - €55,000 per year

Established in 2023, Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch - from idea to release. Our games will be played in regulated markets globally through industry-leading operators.

Our innovative gaming content is centred around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.

Playnetic is on a mission to build high-quality, engaging slot games and we're growing our team.

We are looking for a proactive and customer-focused
IT Support Engineer
to join our dynamic team in the fast-paced world of
iGaming
. You will be the first line of support for internal users across multiple locations, ensuring that systems, devices, and networks are operating smoothly and securely.

The role requires technical expertise, a keen attention to detail, and a strong sense of urgency.

Location - This role will be based in Cyprus and initially require 5 days in the office per week, once onboarded and comfortable, the role will switch to a hybrid model with flexibility

WHAT YOU'LL BE DOING

  • Troubleshoot and resolve issues related to laptops, printers and smartphones.

  • Support Google Workspace, Microsoft 365, Slack, VPN and related applications.

  • Support and maintain IT assets, including inventory management, collection from departing employees, and preparation for new starters.

  • Manage support tickets using JIRA Service Desk or FreshService

  • Monitor system and application alerts, perform routine health checks, and resolve issues where possible.

WHAT WE'RE LOOKING FOR

  • 3+ years of experience in IT support or a similar role

  • Proficiency with Windows and MacOS operating systems and hardware troubleshooting

  • Hands-on experience with IT ticketing systems JIRA Service Desk, FreshService, or similar.

  • Technical knowledge of Google Workspace, Microsoft 365, Slack, MDM/MAM solutions, Intune, ManageEngine Endpoint Central, and AutoPilot.

  • Strong problem-solving and communication skills, with a customer-oriented approach.

  • Experience supporting remote and in-office users

WHY JOIN PLAYNETIC?

  • Work on exciting, creative projects
    —Working with a team that is building engaging content for a global audience.
  • A chance to shape our team & culture
    —we're evolving fast, and your input matters.
  • Collaboration & autonomy
    —bring your ideas, take ownership, and help us innovate.
  • Flexible working
    —Work in a way that suits you.

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