conversion & retention agents

15 hours ago

Limassol, Limassol, Cyprus Levergate Recruitment agency Full time
Positions & Working Hours:
  • Dutch Conversion Agents (NL Desk): 10:00 AM 7:00 PM
  • English Conversion Agents (AU Desk): 2:00 AM 11:00 AM
  • English Retention Agents (AU Desk): 5:00 AM 2:00 PM
  • English Retention Agents (AU Desk): 6:00 AM 2:00 PM
  • English Retention Agents (AU Desk): 7:00 AM 4:00 PM
  • English Conversion Agents (CA Desk): 5:00 PM 2:00 AM
  • English Retention Agents (CA Desk): 4:00 PM 1:00 AM
  • French Retention Agents (FR Desk): 9:00 AM 6:00 PM
About the Role:

As a Conversion & Retention Agent, you will play a pivotal role in transforming potential leads into loyal clients, as well as nurturing existing relationships to ensure satisfaction and ongoing engagement. Your excellent communication skills and customer-centric approach will make a real impact in a fast-paced, multicultural environment.

Key Responsibilities:

For Dutch Conversion Agents (NL Desk):

  • Engage with prospects via phone, email, and chat to develop relationships.
  • Understand client needs and present tailored solutions to convert inquiries into sales.
  • Maintain precise records of interactions and conversions.

For English Retention Agents (AU & CA Desks):

  • Reach out to existing clients to ensure their satisfaction and address any concerns.
  • Proactively foster ongoing relationships to encourage continued business.
  • Identify opportunities for upselling and cross-selling.
  • Gather and document client feedback to support continuous improvement.
What Were Looking For:
  • Language Skills: Native or fluent Dutch for Conversion Agents; native or fluent English for Retention Agents; additional languages are a plus.
  • Experience: Prior experience in sales, customer service, or account management is preferred.
  • Skills: Exceptional communication, negotiation, and interpersonal abilities.
  • Independence & Teamwork: Ability to work autonomously while collaborating effectively with colleagues.
  • Technical Proficiency: Skilled in CRM systems and sales tools.
Why Join Us?

This is your chance to be part of a global team in beautiful Limassol, with a rewarding career and opportunities for personal growth. A dedicated relocation package supports your move, making your transition seamless.

Embark on an exciting career journey with usapply today and help us create exceptional customer experiences

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