Software Support Engineer

15 hours ago

Nicosia, Nicosia, Cyprus Emerald Zebra Full time €30,000 - €60,000 per year


Emerald Zebra Recruitment is hiring on behalf of our client for a Software Support Engineer to join their Digital, Information & Technology Department in Nicosia.

About the Role:

As a Software Support Engineer, you will play a vital role in delivering outstanding technical assistance to both customers and internal teams. You will be responsible for troubleshooting and resolving technical issues related to the company's e-commerce platform, ensuring it runs smoothly. Additionally, you will contribute to software improvement initiatives by identifying areas for enhancement and working closely with the development team and software vendors to implement solutions that enhance performance and user experience.

Your Main Responsibilities:

  • Provide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.
  • Identify, troubleshoot, and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.
  • Monitor application performance and system logs to detect anomalies, proactively address potential issues, and ensure system integrity.
  • Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).
  • Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.
  • Assist in the testing, deployment, and rollout of new features, updates, and patches to the payment applications.
  • Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.
  • Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).
  • Provide guidance and training to internal users on application functionality and best practices.

Your Personal Skills, Knowledge, Experience and Qualifications:

  • Bachelors Degree or equivalent in Computer Science or other relevant subjects
  • Knowledge of Web services, API integrations and authentication services
  • Basic Knowledge of Linux and Microsoft operating systems
  • Basic knowledge of SQL, PL/SQL and database systems
  • Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
  • Team player with excellent interpersonal and relationship skills.
  • At least 1 year of experience in software support position or a related role will be considered an advantage.
  • Basic knowledge of programming languages will be considered an advantage.
  • Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewalls, and load balancing.
  • Previous experience in ecommerce Payment systems will be considered an advantage.
  • Familiarity with e-commerce platforms and systems, such as Magento, Shopify, WooCommerce, or similar will be considered an advantage.
  • Strong professional speaking and writing skills in both Greek and English.

Your Amazing New Benefits:

  • An attractive remuneration package will be offered to the successful candidate.13th salary
  • Annual increment
  • Provident Fund
  • Life Insurance
  • Personal Accident
  • Medical Fund
  • Training & Development technical and personal development programs
  • Club subscription subsidization 250 per year
  • Covered Parking
  • Canteen with subsidized prices

All applications will be handled with complete confidentiality.

If you are interested in the above position, please press Apply below or email your CV to

Please note that only successful candidates will be contacted.


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