Customer Support Representative

6 days ago

Limassol, Limassol, Cyprus CRAE GROUP Full time €25,000 - €40,000 per year

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

We are looking for talented
Customer Support Representative
to join our team in Limassol.

Job Description & Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers' issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 18:00 – 01:00.

Experience and qualifications:

  • Proficiency in both written and verbal English, with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • Previous experience in online customer support will be considered a big plus.

What We Offer:

  • A competitive and attractive remuneration package that values your skills and contributions.
  • The chance to join a dynamic, forward-thinking European company and play a key role in its success.
  • Monthly lunch allowance - 300euros
  • Monthly performance bonuses up to 450euros
  • SportBenefit - Premium subscription
  • Monthly team events.
  • Performance-based monthly bonuses

Recruitment Procedure:

  • HR Screening Call
  • Onsite Interview with HR and Hiring Manager (Duration - 40 minutes)
  • Onsite Typing Skills Test (Duration - 1 minute)

Interested?
Apply now by sending your resume to

or applying through LinkedIn.

We look forward to hearing from you

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

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