German VIP Quality Assurance Manager

1 week ago

Limassol, Limassol, Cyprus WeDoSupport Full time €40,000 - €60,000 per year

We are looking for a talented and motivated
VIP Quality Assurance (QA) Manager
to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.

Responsibilities:

  • Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
  • Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
  • Regular and coherent reporting to of all actions taken and results found.
  • Training and development plans.
  • Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
  • Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
  • Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
  • Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
  • Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

Requirements:

  • Fluent German.
  • 2 years of I-gaming experience at least.
  • Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
  • Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
  • Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
  • Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
  • Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

We offer excellent benefits:

  • Competitive salary and attractive bonus scheme.
  • Working in a dynamic International company.
  • Ability of career and professional growth within the company.
  • Social benefits and team buildings.
  • Sunny, spacious office.

Location:
Cyprus or Bulgaria.

  • Norwegian VIP Quality Assurance Manager

    7 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €45,000 - €55,000 per year

    We are looking for a talented and motivatedVIP Quality Assurance (QA) Managerto oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and...

  • German Speaking VIP Manager

    3 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €26,400 - €42,000

    Dreaming of a job where your skill as a salesperson really pays off? Working as a VIP manager doesn't suit everyone but for those who enjoy it, it becomes a way of life - and you can earn a really good wage We are looking for iGaming industry professionals who love engaging with players and are extremely results oriented. Being a native German speaker is a...

  • German Speaking VIP TL

    3 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €30,000 - €45,600 per year

    Are you an experienced VIP Manager for the German market with a passion for igaming, player engagement, and achieving results? Thinking about your next career move? If so, we'd love to hear from you.A well-established igaming company is on the lookout for a German Speaking VIP Team Lead. In this role, you'll lead and support a team of VIP Account...

  • German VIP Sportsbook Manager

    7 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €35,000 - €60,000 per year

    We are looking for aGerman VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and German both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and negotiation skills;Attention...

  • German speaking VIP Account Manager

    2 weeks ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €30,000 - €60,000 per year

    Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • Quality Assurance Specialist

    5 days ago

    Limassol, Limassol, Cyprus CoreStar Full time €40,000 - €70,000 per year

    CoreStar is a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions.Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project.At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and...

  • German-speaking VIP Account Manager

    22 hours ago

    Limassol, Limassol, Cyprus MVProtalent Full time €35,000 - €60,000 per year

    Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to...

  • Automation Quality Assurance

    2 weeks ago

    Limassol, Limassol, Cyprus The lemon Consulting Full time €25,000 - €45,000 per year

    Position: Automation Quality Assurance Location: Limassol, Cyprus Employment type: Full-time DUTIES AND RESPONSIBILITIES:Design, develop, and maintain automated test scripts using industry-standard testing tools such as Selenium, Cypress, Appium, or similar.Conduct both automated and manual testing across web, mobile, and backend platforms to ensure...

  • Quality Assurance Engineer

    7 days ago

    Limassol Municipality, Limassol, Cyprus paytech Full time €25,000 - €45,000 per year

    paytech is a SaaS provider of white-label payment gateway software, enabling businesses worldwide to connect to multiple payment providers with ease and security. We arePCI DSS Level 1 compliantand continuously expand integrations with global and regional acquirers, banks, and alternative payment methods.Our tech teams spanR&D, Security / DevOps / Network,...

  • Automation Quality Assurance

    2 weeks ago

    Limassol, Limassol, Cyprus TOPTALENT Full time €3,500 - €5,000 per year

    Position: Automation Quality Assurance Location: Limassol, Cyprus Employment type: Full-time DUTIES AND RESPONSIBILITIES:Design, develop, and maintain automated test scripts using industry-standard testing tools such as Selenium, Cypress, Appium, or similar.Conduct both automated and manual testing across web, mobile, and backend platforms to ensure...