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Conversion Agent

2 weeks ago

Limassol, Limassol, Cyprus The lemon Consulting Full time €35,000 - €45,000 per year

Position: Conversion Agent

Location: Limassol, Cyprus

Work model: on site

Employment type: Full-time

Remuneration: base salary.

DUTIES AND RESPONSIBILITIES:

  • Proactively contact warm leads to convert initial interest or registrations into first-time transactions or sales.
  • Guide prospective clients through the onboarding process, providing clear instructions and support to facilitate account activation or purchase.
  • Maintain high outbound call volume and active engagement throughout the day (e.g., 200+ calls daily).
  • Ensure all conversions meet minimum eligibility criteria or sales thresholds.
  • Collaborate with marketing and customer retention teams to provide feedback on lead quality and improve handover processes.
  • Accurately log all interactions, follow-up activities, and client notes in the CRM or tracking system.
  • Consistently perform in a fast-paced, target-driven environment with clear KPIs and performance metrics.

REQUIREMENTS:

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • Bachelors degree in Business, Marketing, Finance, or a related field is preferred.
  • Previous experience in telesales, customer service, or lead conversion roles is an advantage.
  • Exposure to fast-paced sales environments or high-volume call centers is beneficial.
  • Industry experience in financial services, fintech, or similar sectors is a plus, but not required.
  • Strong communication and interpersonal skills, with the ability to influence and persuade effectively.
  • Target-driven mindset with a passion for sales and achieving results.
  • Ability to maintain focus, discipline, and motivation throughout repetitive tasks and long call sessions.
  • Resilient and able to perform under pressure in a structured, metric-oriented environment.
  • Quick learner with a desire to grow and develop professionally.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Opportunity to work in a fast-paced financial trading environment
  • Exposure to advanced trading infrastructure and systems
  • Supportive and dynamic work environment for professional growth
  • A dynamic and fast-paced work environment focused on innovation and efficiency.