VIP Manager

5 days ago

Limassol, Limassol, Cyprus CoreStar Full time €30,000 - €60,000 per year

Project Overview:

We are looking for a
Polish-speaking VIP Manager
to build and maintain strong relationships with the company's most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalized, premium experience that fosters loyalty, increases retention, and maximizes lifetime value.

Key Responsibilities:

  • Relationship Management:
    Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
  • Personalized Service:
    Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
  • Player Retention:
    Design and execute retention strategies to maximize player lifetime value and reduce churn.
  • Exclusive Promotions & Campaigns:
    Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
  • Hospitality & Events:
    Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
  • Performance Monitoring:
    Track, analyze, and report on VIP player activity, providing insights and recommendations to management.

Requirements:

  • Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
  • Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
  • Sales and negotiation abilities with a customer-centric mindset.
  • Ability to analyze data and player behavior to identify opportunities for engagement and growth.
  • Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
  • Fluency in English
  • Fluency in Polish

Benefits:

24 working days of paid annual leave

6 days of paid sick leave

Official employment

Medical insurance

Coffee zone with fruit & snacks available in the office

Corporate Lunch provided by the company

Gym and sports classes

Healthy and friendly work atmosphere

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