VIP Manager

1 week ago

Limassol, Limassol, Cyprus CoreStar Full time

CoreStar is a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products. 

Project Overview: 

The VIP Manager plays a key role in building and maintaining strong relationships with the company's most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalized, premium experience that fosters loyalty, increases retention, and maximizes lifetime value.

Key Responsibilities: 

  • Relationship Management:
    Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
  • Personalized Service:
    Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
  • Player Retention:
  • Design and execute retention strategies to maximize player lifetime value and reduce churn.
  • Exclusive Promotions & Campaigns:
    Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
  • Hospitality & Events:
    Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
  • Performance Monitoring:
    Track, analyze, and report on VIP player activity, providing insights and recommendations to management.

Requirements:

  • Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
  • Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
  • Sales and negotiation abilities with a customer-centric mindset.
  • Ability to analyze data and player behavior to identify opportunities for engagement and growth.
  • Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
  • Fluency in French (additional languages are often a strong advantage).

Benefits:
24 working days of paid annual leave 
6 days of paid sick leave  
Official employment
Medical insurance
Coffee zone with fruit & snacks available in the office 
Corporate Lunch provided by the company
Gym and sports classes 
Healthy and friendly work atmosphere  

Join us and be one of the Core Stars

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