Team Leader

1 month ago


Limassol, Cyprus cyprusjobs Remote Work Freelance Full time

Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Team Leader / Team Manager Japanese-speaking Customer Support Agent for their office in Limassol. This person will be responsible for managing the Customer Support team members as well as the handling of all customer support questions coming in to our company. The role also contributes to the assistance of the Operations team in the retention of customers through quick and quality communication to all their queries. The role also has the responsibility of following the trends of incoming volumes, alerting the business to significant variations in them and managing to schedule the tasks and shifts of the team members with the goal of providing sufficient and great customer service.



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