Client Services Specialist

1 month ago

Limassol, Cyprus Axi Full time

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi

The role will represent the Organisation & the Global Client Services department within a model that differentiates Axi brand, from its competitors globally.

Your EDGE Assignment/You Will

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
  • Be the “first line of defence” (with other stakeholders) to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation’s segregation of duties principles – e.g. filter & process client withdrawal requests.
  • Meet the demands of both internal stakeholders and Axi’s diverse client base in a growing fast-paced environment.
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for Axi to internal stakeholders.
  • Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in Axi’s compulsory literature available on the internal confluence application.
  • Manage escalations to Senior managers and relevant Stakeholders as appropriate.
  • Perform “layer 1” trade investigation / validation / affirmation for MT4.

Are you the one?

Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.

Excellent verbal and written communication skills in English + Italian + Spanish + French.

Operates with integrity and a highly client-centric mindset, with an ability to build and enhance strong and meaningful client relationships.

Ability to work effectively independently and within a diverse global team.

Ability to handle difficult clients in a professional and tactful manner and to work under pressure.

Experience With Customer Servicing Platforms Such As Zendesk Preferred.

Entry-level candidates may be considered.

Comfortable working in hybrid work mode.

This role entails the need for the candidate to be able to work on rotating daytime shifts.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
  • Subsidized local gym membership.
  • Health Insurance.
Not what you are looking for? Try these related job searches Client Services Italian French Spanish jobs in Cyprus Axi jobs in Cyprus Forex jobs in Cyprus Information Technology jobs in Cyprus
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