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German Customer Support Agent
2 weeks ago
Our Client in Cyprus is currently looking for Customer Support Agents to join their growing iGaming Department.
Responsibilities:
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
- 3 shift based role (Monday-Friday).
Requirements:
- Previous experience in online customer support is a must
- Proficiency in both written and verbal English, with excellent language skills.
- Proficiency in both written and verbal German, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- Shifts are from Monday to Friday rotating every week between:
Morning: 09:00 18:00
Middle: 13:00 - 22:00
Night: 18:00 03:00 (Soon to become 16:00 01:00)
*One hour break included in the timetable
Competitive Pay: Reflecting your skills and contributions.Relocation Package: Flights + 1-month accommodation in Cyprus.Monthly Bonuses: Performance bonuses up to €450 gross.Career Growth: Clear pathways for advancement.Dynamic Environment: Be part of a forward-thinking European company.Team Spirit: Vibrant, welcoming team with weekly lunches and monthly events.Health & Wellness: Gym membership included.Prime Location: Modern offices in Limassol with easy parking and highway access.
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