Customer Support Team Lead

6 days ago

Limassol, Limassol, Cyprus WeDoSupport Full time

At WeDoSupport, we're on an exciting journey of growth and expansion into new markets. As we continue to thrive, we're seeking a passionate and experienced Customer Support Team Lead to spearhead our efforts in delivering exceptional service to our valued customers. If you're ready to take on a leadership role in a dynamic and collaborative environment, this opportunity is for you ?

Office Hours: Monday to Friday with one shift per week to support agents during peak periods.

Main Responsibilities:

  • Provide leadership to a team of 20+ employees, fostering a positive and collaborative environment.
  • Conduct training and development sessions for team members.
  • Handle escalated complaints effectively.
  • Monitor team performance and provide constructive feedback for improvement.
  • Ensure smooth operation of customer support workflows, including ticket management, live chat, email responses, and phone support.
  • Maintain quality assurance processes to uphold the highest service standards.
  • Work towards monthly targets to improve key performance indicators such as Customer Satisfaction levels and response times.
  • Assist the CS Department in achieving quarterly targets by suggesting and executing solutions.
  • Collaborate internally and externally to address and resolve matters efficiently.
  • Communicate with customers when necessary.
  • Identify issues and implement solutions by analyzing data and customer feedback.
  • Utilize data to identify trends and report findings to the Head of Support daily.

‍

Must Skills:

  • Experience managing CS agents handling chats and emails.
  • Knowledge of CS processes and flows in chats.
  • Strong communication and troubleshooting skills.
  • Excellent English proficiency.
  • Leadership, training, and multitasking abilities.
  • Experience in data analysis.

‍

Good to Have:

  • Experience with ZenDesk.
  • Advanced Excel knowledge.
  • Experience in an iGaming call center.
  • Public speaking skills.

‍

We offer incredible benefits:

? Learning and development opportunities with challenging tasks.

? Official employment in compliance with Cyprus and EU laws, including family member registration.

Comprehensive relocation package covering tickets and a two-week hotel stay.

?‍ On-site company fitness corner for employees.

? Language skills development program with partial compensation for classes.

? Special birthday celebration gift.

? Generous 24 days of annual vacation for proper rest.

? Enjoy breakfasts and lunches in the office, partially covered by the company.‍


Not what you are looking for? Try these related job searches
Customer Support jobs in Limassol
WeDoSupport jobs in Limassol
Forex jobs in Limassol
Customer Service jobs in Cyprus

  • Talent Attraction Team Lead

    1 month ago

    Limassol, Limassol, Cyprus Amdocs Ltd Full time

    Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees...

  • Talent Attraction Team Lead

    2 weeks ago

    Limassol, Limassol, Cyprus Amdocs Ltd Full time

    Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees...

  • Talent Attraction Team Lead

    4 weeks ago

    Limassol, Limassol, Cyprus Amdocs Ltd Full time

    Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees...

  • Quality Assurance Team Lead

    2 weeks ago

    Limassol, Limassol, Cyprus FxPro Financial Services Limited Full time

    Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success...

  • Quality Assurance Team Lead

    3 weeks ago

    Limassol, Limassol, Cyprus FxPro Financial Services Limited Full time

    Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success...

  • SEO Team Lead

    2 weeks ago

    Limassol, Limassol, Cyprus SEOBROTHERS CY LTD Full time

    Seobrothers is looking for a seasoned SEO Team Lead to join our team. The ideal candidate will possess significant experience working in English-speaking countries in highly competitive niches.Responsibilities: Develop and implement SEO strategies for all projects; Daily manage a team of SEO specialists (communication/control/training); Launch and promote...

  • SEO Team Lead

    3 weeks ago

    Limassol, Limassol, Cyprus SEOBROTHERS CY LTD Full time

    Seobrothers is looking for a seasoned SEO Team Lead to join our team. The ideal candidate will possess significant experience working in English-speaking countries in highly competitive niches.Responsibilities: Develop and implement SEO strategies for all projects; Daily manage a team of SEO specialists (communication/control/training); Launch and promote...

  • Customer Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus PT Software Solutions Limited Full time

    PT Software Solutions Limited is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our...

  • Customer Support Specialist

    3 weeks ago

    Limassol, Limassol, Cyprus PT Software Solutions Limited Full time

    PT Software Solutions Limited is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our...

  • Customer Support Officer

    1 month ago

    Limassol, Limassol, Cyprus Amega Ltd Full time

    Amega Group is seeking to hire a dynamic and customer-centric Customer Support Officer to join our team. The Customer Support Officer will play a vital role in maintaining our high service standards, contributing to our customer's satisfaction, ensuring their inquiries are promptly addressed by receiving optimal guidance.Responsibilities:Handling and...

  • Customer Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus Amega Ltd Full time

    Amega Group is seeking to hire a dynamic and customer-centric Customer Support Officer to join our team. The Customer Support Officer will play a vital role in maintaining our high service standards, contributing to our customer's satisfaction, ensuring their inquiries are promptly addressed by receiving optimal guidance.Responsibilities:Handling and...

  • Customer Support Officer

    4 weeks ago

    Limassol, Limassol, Cyprus Amega Ltd Full time

    Amega Group is seeking to hire a dynamic and customer-centric Customer Support Officer to join our team. The Customer Support Officer will play a vital role in maintaining our high service standards, contributing to our customer's satisfaction, ensuring their inquiries are promptly addressed by receiving optimal guidance.Responsibilities:Handling and...

  • VIP Team Leader

    1 hour ago

    Limassol, Limassol, Cyprus Out2Bet Full time

    Job Overview :We are seeking a highly motivated and skilled VIP Team Leader VIP to oversee and enhance the customer service experience for our most valued players.As a VIP Team Leader, you will be responsible for leading a team of VIP account managers, ensuring they deliver outstanding support and build strong relationships with our VIP players. Your role...

  • Customer Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus IC Markets Full time

    We're seeking a dynamic and empathetic Customer Support Representative to join our team in Limassol office. Requirements:Fluent in verbal and written English to business standard.Strong problem-solving abilities and attention to detailPrevious experience in customer support or in financial / FX industry preferredStrong problem-solving abilities and attention...

  • Customer Support Specialist

    1 month ago

    Limassol, Limassol, Cyprus IC Markets Full time

    We're seeking a dynamic and empathetic Customer Support Representative to join our team in Limassol office. Requirements:Fluent in verbal and written English to business standard.Strong problem-solving abilities and attention to detailPrevious experience in customer support or in financial / FX industry preferredStrong problem-solving abilities and attention...

  • Recruitment Team Lead, GameDev

    2 weeks ago

    Limassol, Limassol, Cyprus Scorewarrior Full time

    Scorewarrior is a game developer and publisher from Limassol, Cyprus. The company is focused on the 4X strategy genre with an ambitious goal to grow it's hit game Total Battle to become the No.1 strategy game in the world. Our team consists of 140+ passionate, talented, self-demanding, and constantly developing professionals who love making high-quality...

  • Recruitment Team Lead, GameDev

    2 weeks ago

    Limassol, Limassol, Cyprus Scorewarrior Full time

    Scorewarrior is a game developer and publisher from Limassol, Cyprus. The company is focused on the 4X strategy genre with an ambitious goal to grow it's hit game Total Battle to become the No.1 strategy game in the world. Our team consists of 140+ passionate, talented, self-demanding, and constantly developing professionals who love making high-quality...

  • Customer Support Agent

    2 weeks ago

    Limassol, Limassol, Cyprus cyprusjobs Full time

    Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for customer support agents to join their growing team and assist and support their clients via emails and chat.

  • Customer Support Agent

    2 weeks ago

    Limassol, Limassol, Cyprus cyprusjobs Full time

    Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for customer support agents to join their growing team and assist and support their clients via emails and chat.

  • Customer Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus BlackBull Markets Full time

    BlackBull Markets, a multi-awarded broker, is looking for a Customer Support Officer. You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, and able to quickly identify and...