Client Services Specialist

3 days ago

Limassol, Limassol, Cyprus Axi Full time

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi

The role will represent the Organisation & the Global Client Services department within a model that differentiates Axi brand, from its competitors globally.

Your EDGE Assignment/You Will

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients' expectations in every instance.
  • Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation's segregation of duties principles – e.g. filter & process client withdrawal requests.
  • Meet the demands of both internal stakeholders and Axi's diverse client base in a growing fast-paced environment.
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for Axi to internal stakeholders.
  • Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in Axi's compulsory literature available on the internal confluence application.
  • Manage escalations to Senior managers and relevant Stakeholders as appropriate.
  • Perform "layer 1" trade investigation / validation / affirmation for MT4.

Are you the one?

  • Proven experience in a customer service role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills with the ability to empathize with clients.
  • A professional standard of the English language, both verbal and written.
  • A native level of other language(s).
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
  • Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Commitment to continuous learning and professional development.
  • Self-driven and proactive Mindset, not afraid of taking on challenges or responsibilities.
  • Comfortable working on hybrid work mode.
  • This role entails the need for the candidate to be able to work on rotating daytime shifts.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
  • Subsidized local gym membership.
  • Health Insurance.


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