Client Service Associate

2 weeks ago


Limassol, Limassol, Cyprus Capital Full time
is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Cyprus, Limassol.

We're seeking a German-speaking Client Service Associate to join our team and help spread our message

Responsibilities:
  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients' feedback and analyze how clients' experience can be improved
  • Keep open communication between the departments to resolve any issues

Requirements:
  • English level Upper-Intermediate
  • Proficiency in German
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team's needs and find solutions
  • Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
  • Excellent communication skills, both verbal and written

What we offer:
  • Performance Review
  • Outstanding equipment
  • 21 days Annual Leave
  • Volunteering program
  • Referral program
  • Provident Fund
  • Medical Insurance Coverage
  • Great friendly and professional working environment
  • Workation
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