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Client Service Associate
2 weeks ago
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Cyprus, Limassol
We're seeking a French-speaking Client Service Associate to join our team and help spread our message.
Responsibilities:
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients' feedback and analyze how clients' experience can be improved
- Keep open communication between the departments to resolve any issues
- English level Upper-Intermediate
- Proficiency in French
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team's needs and find solutions
- Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
- Excellent communication skills, both verbal and written
- Performance Review
- Outstanding equipment
- 21 days Annual Leave
- Volunteering program
- Referral program
- Provident Fund
- Medical Insurance Coverage
- Great friendly and professional working environment
- Workation
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