VIP Team Leader

2 days ago


Limassol, Limassol, Cyprus Out2Bet Full time

Job Overview :

We are seeking a highly motivated and skilled VIP Team Leader VIP to oversee and enhance the customer service experience for our most valued players.

As a VIP Team Leader, you will be responsible for leading a team of VIP account managers, ensuring they deliver outstanding support and build strong relationships with our VIP players. Your role will be crucial in maintaining high levels of player satisfaction and loyalty.

Key responsibilities :

  • Lead, mentor, and manage a team of VIP account managers.
  • Develop and implement strategies to enhance the VIP customer experience.
  • Ensure the team meets and exceeds performance targets and service level agreements.
  • Assisting with the creation and implementation of new processes.
  • Train new employees to provide the best customer service for our VIP players.
  • Handle escalated VIP customer issues and resolve them promptly and effectively.
  • Monitor team performance and provide regular feedback and coaching.
  • Collaborate with other departments to improve processes and resolve player concerns.
  • Analyze VIP player feedback and implement improvements based on insights.
  • Prepare and present regular reports on VIP service performance to the Head of VIP.
  • Stay updated with industry trends and best practices to continually improve VIP customer service.

Qualifications :

  • Fluent in French and English
  • Proven experience as a Team Leader or Supervisor in a customer service environment, preferably within the gaming industry.
  • Strong understanding of the gaming industry and its customer base.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to handle high-pressure situations and make decisions quickly.
  • Proficient in customer service software and tools.
  • Strong analytical skills and ability to interpret data to make informed decisions.
  • Exceptional problem-solving abilities and a proactive approach to identifying and addressing issues.
  • Ability to work flexible hours, including evenings and weekends, to meet the needs of our VIP players.

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