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IT Support Officer

2 months ago

Limassol, Limassol, Cyprus GRS Recruitment Full time
A specialist in the Shipmanagement and Offshore Projects sector, are working with GRS to recruit an IT Support Officer for their Limassol offices. The successful candidate will have a minimum of 3 years' previous experience in a similar role. Join a company who believe in their commitment to provide excellent quality service, endeavouring to recruit and retain qualified, diverse employees, facilitate positive employee relations and train to enhance employee skills and performance. If you have the necessary skills and experience, we look forward to receiving your CV for this Limassol based IT Support Officer role. MAIN DUTIES AND RESPONSIBILITIES
  • Provide 1st and 2nd line support to vessels, crew, clients and multisite offices.
  • Resolve tickets based on the defined priority level and within the specified timeframe.
  • Perform remote troubleshooting through diagnostic techniques.
  • Determine the best solutions based on the issue and details provided.
  • Direct unresolved issues to the next level of support.
  • Record events and works performed to resolve issues within the system.
  • Identify and suggest improvements to procedures.
  • Manage and maintain the IT Asset Register with accurate inventory and record all hardware and software purchased and allocated.
  • Ensure IT familiarization is conducted with new employees.
  • Install, configure and troubleshoot new and existing hardware, operating systems and software applications on laptops, printers, mobiles, tablets, NAS and CCTV.
  • Perform user account setup on workstations and mobile devices.
  • Sustain network integrity, server deployment and security.
  • Evaluate risk and develop network recovery and backup processes.
  • Educate colleagues about security software and best practices for information security.
  • Ensure activities are within the limits of applicable laws, codes and regulations.
  • Protect systems by defining access privileges, control structures, and resources.
  • Maximize performance by troubleshooting problems and outages and scheduling upgrades.
  • Monitor areas of responsibility and communicate any potential issues.
  • Any other reasonable duties as defined by the role and management. CANDIDATE PROFILE
    • Degree in Computer Science, Information Technology, Engineering or a related field.
    • Minimum 2 years' experience in a similar role.
    • Knowledge of Windows 10, Active Directory (DHCP, DNS, user accounts), Antivirus systems, MS Office 365/Outlook, OneDrive and Teams.
    • Ability to repair computers/laptops - replacing or cloning disks would be considered an advantage.
    • Experience with computer networks, network administration and installation.
    • Clean criminal record.
    • Ability to handle confidential information sensitively and tactfully.
    • Excellent communication skills, time management skills – able to plan, prioritize and organize.
    • Very good English – Written and oral.
    • Flexible in work times. Will be required to work and possibly travel outside of normal office hours and overseas as operational requirements demand. Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to. To apply for this position, please email your CV to Ross Pitman, quoting the above job reference or call for further information.