Customer Support Specialist
3 months ago
Recruit a Customer Service Specialist for a newly established team in Limassol, handling customer inquiries, resolving issues, and maintaining accurate records.
Key responsibilities:
- Communicate and educate customers about products.
- Identify, analyze, and resolve customer needs and inquiries.
- Work in a timely and professional manner through various communication channels.
- Troubleshoot issues and provide solutions.
- Update client information and statuses as requested.
- Gather customer feedback and assist company growth.
- Raise flags for universal or complex issues, or recurring problems.
- Keep accurate customer records and stay updated with industry best practices.
Requirements:
- Previous experience in customer service.
- Knowledge of FX is an advantage.
- Bachelor's degree in business administration or a related field is an advantage.
- Excellent knowledge of English and other languages is a plus.
- Excellent communication and problem-solving skills.
- Collaborative mindset and adaptability.
Contact Hayley Buckle at GRS Recruitment for more information.
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