Card Issuing Dispute/Fraud Manager

1 week ago

Limassol, Limassol, Cyprus Unlimit Full time

About The Job:

Card Issuing Project Manager will review improve and develop current processes within card issuing flows (VISA/Mastercard/UnionPay) and BaaS (Banking as a Service) project. You will be responsible for cardholder dispute handling process, antifraud and compliance programs. Part of this role is also to facilitate the Company's growth by scaling internal processes and focus on continuous optimization and automation.

Responsibilities:

  • Maintain Card Schemes Issuing Programmes activities and deploy strategic initiatives
  • Maintain existing internal Issuing Programmes and Card Scheme mandates
  • Maintain ongoing relationship and weekly calls with internal and external vendors and stakeholders include but not limited to Product, DevOps, Processing, Service Delivery, Banking, Risk, Chargeback, Customer support, Reconciliations, Finance teams
  • Coordinate daily operations with relevant stakeholders
  • Manage external partners relationship
  • Ensure Program compliance with local regulators and scheme rules
  • Creating the reporting and dispute handling procedures and follow them up
  • Determining and describing the need for improvements; communicating them internally and externally (with the respective providers)
  • To implement card monitoring anti-fraud rules and follow up to the fraud trends
  • Follow the MasterCard ACS 2.X update protocol and rules
  • Supporting ad-hoc projects

Requirements:

  • Strong knowledge and background within the online payments' industry with a focus on the issuing sector
  • Expert powers of communication and negotiation
  • Proven experience in successfully managing or launching new innovative products
  • A good technical and project management understanding of how complex products are developed
  • Strong analytical capabilities with the ability to evaluate and interpret complex data
  • Proven +3 years of experience in working as a card Program manager, project manager, business analyst, product manager, or similar roles
  • Business, IT or Analytical degree (bachelor or master)
  • Strong skills in Microsoft Excel
  • Passionate about card industry
  • Experience working with internal and external partners to meet project goals
  • Excellent interpersonal and communication skills (must love interacting with people and working collaboratively)
  • Fluent English, any additional language is a plus

We offer:

  • Attractive monthly salary paid in line with experience
  • Vacation, sick, and paid holidays
  • Full-time: 5/2 (Saturday and Sunday days off)
  • Modern workplace with all necessary equipment
  • A team of top international professionals to learn from
  • Multicultural working environment

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