Customer Support Officer

2 weeks ago

Limassol, Limassol, Cyprus Amega Ltd Full time
Amega Group is seeking to hire a dynamic and customer-centric Customer Support Officer to join our team. The Customer Support Officer will play a vital role in maintaining our high service standards, contributing to our customer's satisfaction, ensuring their inquiries are promptly addressed by receiving optimal guidance.

Responsibilities:

  • Handling and resolving customer requests providing the best customer experience
  • Investigating complaints, troubleshooting issues and identifying trending problems
  • Performing KYC procedures and ensuring that all applications are compliant with the company's policies and regulatory requirements.
  • Reporting bugs to the technical team
  • Assisting new clients with the account opening process
  • Entering and keep updating customers account information in the company's records and systems
  • Generating various reports regarding the number of accounts, financial transactions, etc.
  • Providing promoting services/ products to customers

Requirements:

  • Experience working with CRM,Live chats and MetaTrader 4 / 5 platform
  • Experience with Sumsub or other softwares related to verification of clients
  • Experience in Forex industry in support team
  • Excellent time management and professionalism
  • Good problem solving skills
  • Fluent verbal and written English
  • Any additional language skills will be considered an advantage

What we offer:

  • 21 vacation days per year + public holidays
  • Stable and welcoming working environment
  • Daily lunch provided by the Company
  • Supportive environment from a multicultural team of colleagues
  • Office located in Limassol, Cyprus
Not what you are looking for? Try these related job searches
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