
Global IT Services Operations Manager
6 days ago
The ideal candidate will be responsible for overseeing the delivery of high-quality IT services to our clients. This includes providing end-to-end ownership of customer service contracts, building relationships with customers to ensure renewals year on year of managed service contracts, and managing financial responsibilities for the commercial elements of the customer service contracts.
Requirements- A minimum of 7 years' experience in service delivery management within an IT support/managed services environment.
- Excellent communication skills and a strong command of English language.
- Strong customer focus with the ability to operate at all contact levels including senior manager/director level.
- Demonstrable problem-solving skills.
- Strong commercial acumen with the ability to identify and effectively communicate commercial opportunities and issues.
- Organised and delivery-focused, with strong planning skills and process-driven.
- Superior time-management skills along with a strong sense of urgency.
- People-oriented, with team lead qualities, and experience of influencing and impacting leadership communities at varying levels.
- Able to work independently with minimal direction.
- ITIL certified.
We offer a range of benefits to support your career growth and well-being. These include:
- Ongoing training and development opportunities.
- Relocation support for you and your family.
- A supportive onboarding team to help you through the relocation process.
- Opportunities for career advancement and professional growth.
We are a leading provider of IT services, committed to delivering high-quality solutions to our clients. We believe in creating a positive work environment that supports the growth and development of our employees. Join us and be part of a talented, successful team that is making a difference in the industry.
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