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German Speaking Customer Service Representative
1 month ago
We are a leading financial services company seeking a highly skilled German-speaking customer advisor to join our team in Larnaca, Cyprus. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking clients, addressing their queries, and resolving any issues related to our financial products.
Key Responsibilities:
- Client Interaction: Serve as the primary point of contact for German-speaking clients, addressing their questions and concerns.
- Customer Support: Deliver outstanding customer service by resolving issues, providing tailored solutions, and ensuring clients are satisfied with their experience.
- Product Expertise: Develop and maintain a thorough understanding of our financial offerings to provide accurate and relevant advice.
- Effective Communication: Communicate clearly and professionally with clients in both German and English.
- Issue Resolution: Quickly and effectively handle customer complaints or issues, escalating them to senior team members if necessary.
- Record-Keeping: Maintain detailed and accurate records of client interactions, transactions, and follow-up actions using our CRM system.
- Team Collaboration: Work collaboratively with colleagues to share insights, enhance service processes, and contribute to departmental success.
Qualifications:
- Fluency in German and English: Must be fluent in both German and English, with strong written and verbal communication skills.
- Customer Service Experience: Previous experience in customer service or a similar role is highly desirable.
- Financial Knowledge: Experience or interest in the financial sector is a plus but not essential.
- Problem-Solving Skills: Demonstrated ability to resolve issues proactively and effectively.
- Attention to Detail: High level of precision and accuracy in all tasks.
- Organizational Abilities: Skill in managing multiple responsibilities efficiently and prioritizing tasks.
What We Offer:
- Relocation Support: Assistance with relocating to Cyprus, including accommodation in Larnaca and flight tickets to Cyprus.
- Competitive Salary: An attractive salary package based on your experience and qualifications.
- Career Advancement: Opportunities for professional growth and development within our expanding company.
- Comprehensive Benefits: Health and life insurance coverage to ensure your well-being.
