Customer Experience Ambassador
7 days ago
We are seeking a highly skilled Customer Care Officer to join our client's Larnaca office. As the first point of contact for their customers, you will be responsible for providing exceptional support and assistance across various communication channels.
The ideal candidate will possess excellent problem-solving skills, a genuine passion for helping others, and a customer-oriented approach. Your new role involves managing all customer interactions, handling initial support inquiries, and guiding clients through their company's portal.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via all communication channels (Skype, Live Chat, email, Tickets etc)
- Address and resolve first-level support inquiries related to account management, billing, and general product usage
- Review and escalate support tickets according to Service Level Agreements (SLAs)
- Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process
- Maintain detailed records of customer interactions, support tickets, and resolutions
Requirements:
- Degree in any field or equivalent experience
- Experience in Information Technology field is a strong advantage
- Fluent in English both written and verbal
- Proficiency in Microsoft Office programs
- An organisational guru
- Ability to effectively manage time, work tasks, and priorities information
- Thrives working independently and as part of a team
Benefits:
- 13th Salary
- Annual Performance Bonus
- Half-day Off on your Birthday
- Opportunity for further education, professional development, and certifications
- After probation period, remote work option available once a week
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