Customer Service Representative in Larnaca, Cyprus

4 weeks ago


Larnaca, Larnaka, Cyprus Cross Border Talents Full time
Customer Service Representative in Larnaca, Cyprus

Are you looking for a challenging and rewarding career opportunity in customer service? We have an exciting role for a Swedish-Speaking Customer Service Representative in Larnaca, Cyprus.

Key Responsibilities:
  • Handle customer inquiries via phone, chat, and email, providing efficient and friendly service.
  • Record and manage case resolutions in the contact center system, ensuring issues are resolved within the agreed timelines.
  • Tackle customer issues and escalate them when necessary to ensure quick and effective resolutions.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Maintain clear and effective communication with both internal teams and external customers.
  • Consistently meet targets for response time, handle time, and resolution rate to ensure customer satisfaction.
Requirements:
  • Fluency in Swedish (C1) and English (B2+): You communicate effectively in both languages, both spoken and written.
  • Motivation & Drive: You are eager to take on challenges and excel in a fast-paced environment.
  • Customer-Centric Mindset: Passionate about delivering excellent customer service, with a focus on problem-solving.
  • Strong Communication Skills: You're articulate and capable of handling different customer queries with ease.
  • Problem-Solving Abilities: Resourceful and quick to find solutions that leave customers satisfied.
What We Offer:
  • Full-Time Position: Become part of a dynamic team and grow your career with a leading company.
  • Paid Training & Ongoing Coaching: Benefit from comprehensive training to set you up for success and continuous support to enhance your skills.
  • Relocation Assistance: Enjoy a relocation package covering your flight and accommodation costs, and stay in a company apartment for your first two months to help you settle in.
  • Modern Facilities: Work in a state-of-the-art office environment complete with comfortable rest areas to recharge during your workday.
  • Career Growth Opportunities: Take advantage of professional development paths and career advancement within the company.


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