
Careers: NoC Engineer
5 days ago
Bold moves start here. Make yours in the ever-evolving world of technology where innovation meets ambition.
We are seeking a Level 2 IT Support Engineer (NOC Engineer) with relocation to Cyprus
Job Description:
To be successful in this role, you will need to have experience working with logging, monitoring and alerting tools such as ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix; perform log level analysis; troubleshoot issues effectively; work in a shift schedule (24/7); and have strong communication and reporting skills.
Key Responsibilities:
- Monitor all systems in production and react to alerts;
- Manage incidents' life cycle until they are fully resolved or provide a workaround solution, escalating to third/fourth-level support when required;
- Support incident management after deployment;
- Perform log level analysis;
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
- Reproduce reported issues in an appropriate customer environment;
- Gather information to ensure complete availability of details required for root cause analysis;
Benefits:
- Work with the latest technologies, including Nest, Kubernetes, mongo, graphQL, MySQL, etc.
- Opportunities for learning and development, and interesting challenging tasks.
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members.
- Relocation package, including tickets and a hotel stay for two weeks.
- A company fitness corner in the office for employees.
- The opportunity to develop language skills, with partial compensation for language classes.
- Birthday celebration present.
- Time for proper rest, and 24 working days of Annual Vacation.
- Breakfasts and lunches in the office, partially paid by the company.
Skillful IT professionals can turn their careers around and expand their knowledge at our tech-driven organization.
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