Senior Account Development Manager
4 weeks ago
We are seeking a skilled Senior Account Development Manager to join our team at Alpha Talent Solutions. As a key member of our organization, you will be responsible for developing and maintaining strong, personalized relationships with high-value players in your market.
Responsibilities:
- Develop and maintain strong relationships with high-value players, providing customized support and addressing their inquiries, concerns, and requests.
- Manage deposit and withdrawal requests, resolve payment issues, and ensure a seamless gaming experience for VIP players.
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
- Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
- Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the iGaming market, along with in-depth knowledge of player preferences.
- Bilingual or Native level of German, Slovenian, Finnish, Norwegian, Slovak, Hungarian.
- Outstanding communication and interpersonal skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
Benefits:
- Health Insurance
- UNLIMITED KPIs performance bonus monthly
- Learning and development opportunities, interesting challenging tasks;
- Official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU, registration of family members;
- Company fitness corner in the office for employees;
- Opportunity to develop language skills and partial compensation for the cost of language classes;
- Birthday celebration present;Time for proper rest and 24 working days of Annual Vacation;
- Breakfasts and lunches in the office (partially paid by the company)
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