Senior Account Development Manager

4 weeks ago


Limassol, Limassol, Cyprus Alpha Talent Solutions Full time

We are seeking a skilled Senior Account Development Manager to join our team at Alpha Talent Solutions. As a key member of our organization, you will be responsible for developing and maintaining strong, personalized relationships with high-value players in your market.

Responsibilities:

  • Develop and maintain strong relationships with high-value players, providing customized support and addressing their inquiries, concerns, and requests.
  • Manage deposit and withdrawal requests, resolve payment issues, and ensure a seamless gaming experience for VIP players.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the iGaming market, along with in-depth knowledge of player preferences.
  • Bilingual or Native level of German, Slovenian, Finnish, Norwegian, Slovak, Hungarian.
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

Benefits:

  • Health Insurance
  • UNLIMITED KPIs performance bonus monthly
  • Learning and development opportunities, interesting challenging tasks;
  • Official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU, registration of family members;
  • Company fitness corner in the office for employees;
  • Opportunity to develop language skills and partial compensation for the cost of language classes;
  • Birthday celebration present;Time for proper rest and 24 working days of Annual Vacation;
  • Breakfasts and lunches in the office (partially paid by the company)

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