Key Account Liaison Specialist

3 weeks ago


Limassol, Limassol, Cyprus Emerald Zebra Full time

Emerald Zebra, a rapidly expanding regulated iGaming company in Limassol, is seeking a highly skilled Key Account Liaison Specialist to join its team.

Salary: €1,650 per month plus a monthly bonus, with a salary increase after the 3rd month review.

Job Description:
  • As a Key Account Liaison Specialist, you will be responsible for managing key client relationships, ensuring satisfaction and driving growth.

The ideal candidate will have exceptional verbal and written communication skills in English, a minimum of 1 year of experience in account management or a relevant position, and proficiency in CRM software (e.g., Asana) and MS Office (particularly MS Excel).

Responsibilities:
  • Manage multiple B2B clients professionally, conducting regular e-meetings and maintaining backlogs of client requirements.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Negotiate, create, and execute joint marketing campaigns with B2B clients.
  • Work with B2B clients to compile data and insights on product performance, campaign effects, and promotions.
  • Upsell existing clients on new products and premium offerings, expanding their product footprint.
  • Liaise with the Product and internal departments to address client inquiries and concerns.
  • Analyze B2B client services and traffic patterns to advise on customer growth.
  • Evaluate client satisfaction and deliver exceptional service daily.
  • Collaborate with the Sales team to onboard and integrate new clients and develop existing client relationships.
Benefits:
  • Medical Health Insurance
  • Complimentary lunch and unlimited daily snacks and beverages
  • Monetary voucher on Birthdays and additional occasions
  • Employee Discount scheme
  • Paid Training and Career development opportunities
  • A supportive and positive working environment


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