Financial Crime Analyst
1 week ago
About this Role
We are looking for a highly skilled Risk and Payments Agent to join our team at Emerald Zebra in Limassol. As a Risk and Payments Agent, you will be responsible for processing account openings, monitoring customer accounts for suspicious activity, and communicating with banks and payment providers.
Key Responsibilities
- Process account openings for registered clients in accordance with KYC procedure
- Amend existing client accounts by updating valid documents and information
- Monitor customer accounts to detect fraudulent patterns
- Communicate with banks and payment providers
- Investigate and report suspicious account transactions to protect the business from financial loss
- Utilize fraud and payments systems to optimize deposit conversion percentages and maintain an acceptable chargeback ratio
- Review and process all withdrawal requests
- Resolve customer queries
- Interact with other departments to meet client needs
- Liaise with management for any issues
Working Hours and Benefits
- Monday to Sunday (5-day shifts): 08:00-16:00, 16:00-00:00, and 00:00-08:00
- Starting monthly salary: 1,320 Gross, increasing to 1,400 after a 3-month review
- Extra payment for each night shift worked (average 5 per month)
- Quarterly bonus after the probation period
- Career development and paid training
- Medical Health Insurance
- Complimentary lunch and unlimited daily snacks and beverages
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discounts scheme
Requirements
We are open to candidates with experience but not mandatory. Preference given to European citizens.
Apply now by sending an email to: margarita.savva@emeraldzebra.cy
Language
The working language is English
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