Financial Crime Analyst

1 week ago


Limassol, Limassol, Cyprus Emerald Zebra Full time

About this Role


We are looking for a highly skilled Risk and Payments Agent to join our team at Emerald Zebra in Limassol. As a Risk and Payments Agent, you will be responsible for processing account openings, monitoring customer accounts for suspicious activity, and communicating with banks and payment providers.



Key Responsibilities



  • Process account openings for registered clients in accordance with KYC procedure
  • Amend existing client accounts by updating valid documents and information
  • Monitor customer accounts to detect fraudulent patterns
  • Communicate with banks and payment providers
  • Investigate and report suspicious account transactions to protect the business from financial loss
  • Utilize fraud and payments systems to optimize deposit conversion percentages and maintain an acceptable chargeback ratio
  • Review and process all withdrawal requests
  • Resolve customer queries
  • Interact with other departments to meet client needs
  • Liaise with management for any issues


Working Hours and Benefits



  • Monday to Sunday (5-day shifts): 08:00-16:00, 16:00-00:00, and 00:00-08:00
  • Starting monthly salary: 1,320 Gross, increasing to 1,400 after a 3-month review
  • Extra payment for each night shift worked (average 5 per month)
  • Quarterly bonus after the probation period
  • Career development and paid training
  • Medical Health Insurance
  • Complimentary lunch and unlimited daily snacks and beverages
  • Team Building Activities
  • Monetary voucher on Birthdays and additional occasions
  • Employee Discounts scheme


Requirements


We are open to candidates with experience but not mandatory. Preference given to European citizens.


Apply now by sending an email to: margarita.savva@emeraldzebra.cy



Language


The working language is English



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