Technical Support Engineer, Larnaca

2 weeks ago

Larnaca, Cyprus Emerald Zebra Full time

We are seeking a motivated and technically skilled Technical Support Engineer (L1) to join a well-established international hosting and infrastructure provider based in Larnaca. This is an excellent opportunity for someone with a passion for IT support, troubleshooting, and delivering high-quality customer service. The role offers a hybrid work model, growth potential, and the chance to work with a collaborative and experienced engineering team in a dynamic, fast-paced environment.

As a Technical Support Engineer (L1), you will be responsible for providing first-level technical support for web hosting matters (cPanel, DNS, Email) as well as for networking and server queries. You will work closely with the L2 and L3 teams for training, troubleshooting and escalation matters.


Duties & Responsibilities

  • Providing technical support to customers via tickets and chat.
  • Diagnosing and resolving issues related to various OS environments.
  • Monitoring server performance and assisting with proactive maintenance.
  • Collaborating with internal teams to ensure high-quality service delivery.
  • Assisting with the deployment and configuration of new servers.


Required Qualifications

  • 2+ years of experience in a similar technical support or system administration role
  • Familiarity with virtualization technologies, and basic networking skills
  • Some experience with Windows Server and Linux OS
  • Customer-focused mindset
  • Ability to work effectively in a fast-paced, dynamic environment.


Additional Benefits

  • 13th Salary
  • Hybrid Work: 2 days remote, 3 days in-office (after 6-month probation)
  • Annual Performance Bonus
  • Half-day Off on your Birthday
  • Opportunities for further education, professional development and certifications


Apply for this job

To find out more or to apply, please forward your CV to: Terri Neofitou, email: terri.neofitou@emeraldzebra.cy

  • Machine Learning Engineer, Larnaca.

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    Emerald Zebra Recruitment is hiring a Machine Learning Engineer (All Levels in Larnaca) Were hiring on behalf of our client an AI start up (Year 3)based onsite in Larnaca that's developing cutting-edge AI Voice Agents and Voice Analytics to help businesses optimize customer interactions and unlock smarter insights. With the product nearly complete, the team...

  • IT Support Specialist

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    IT Support Specialist - Hospitality Industry | Location: Larnaca/Ayia Napa Join a people-focused, forward-thinking venture capital firm that supports innovative startups and manages a diverse portfolio of businesses. Our client, headquartered in Larnaca, invests in and accelerates growth across industries such as fintech, real estate, accounting, and...

  • IT Support Specialist

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    IT Support Specialist - Hospitality Industry | Location: Larnaca/Ayia Napa Join a people-focused, forward-thinking venture capital firm that supports innovative startups and manages a diverse portfolio of businesses. Our client, headquartered in Larnaca, invests in and accelerates growth across industries such as fintech, real estate, accounting, and...

  • L2 System Administrator, Larnaca

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    We are seeking a knowledgeable and proactive L2 System Administrator to join a well-established international hosting and infrastructure provider based in Larnaca. This role is ideal for professionals with solid experience in Linux and Windows server environments, virtualization, and cloud infrastructure. Youll be working closely with a skilled technical...

  • Project Manager

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    Are you ready to drive forward-thinking initiatives in the digital finance space? Were hiring on behalf of a pioneering digital asset boutique that has been offering tailored services to private and institutional clients since 2018. Known for its personalized approach, security-first mindset, and innovative digital solutions, this firm is committed to...

  • Web Designer, Larnaca

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    Shape the Future of AI: Join a Visionary Startup as a Web Designer Are you a creative powerhouse with a passion for visual storytelling and intuitive design? Our client, an exciting AI startup specializing in AI Voice Agents and Voice Analytics, is on a mission to transform how businesses connect with their customers. As they prepare for a major market...

  • German Speaking Executive Assistant

    2 weeks ago

    Larnaca, Cyprus Emerald Zebra Full time

    Are you a highly organized and proactive professional looking for your next challenge? We are hiring a German-speaking Executive Assistant on behalf of a pioneering boutique digital asset company to support their Chief Strategic Officer. This is your opportunity to step into a trusted role where your detail orientation, discretion, and multitasking skills...