IT Support Specialist

IT Support Specialist - Hospitality Industry | Location: Larnaca/Ayia Napa Join a people-focused, forward-thinking venture capital firm that supports innovative startups and manages a diverse portfolio of businesses. Our client, headquartered in Larnaca, invests in and accelerates growth across industries such as fintech, real estate, accounting, and hospitality. They offer a supportive work environment that values work-life balance and team spirit. As a people-driven organization, they are committed to the personal and professional development of their employees. They are now looking for a detail-oriented and technically skilled IT Support Specialist to join their team. You will provide day-to-day technical support and ensure smooth operation of IT systems. Additionally, the role includes administrative oversight of business systems, ensuring alignment between technology solutions and business goals in hospitality management. Key responsibilities: Provide first and second-level technical support for hardware, software, network, and POS systems across hotel and restaurant properties.Install, configure, and troubleshoot Windows/Mac OS systems, printers, networks, and hospitality-specific applications (e.g., PMS, POS, inventory systems).Support and maintain Property Management Systems (PMS), Point of Sale (POS) systems, and reservation platforms.Monitor system performance and perform proactive maintenance to minimize downtime.Collaborate with hotel and restaurant managers to understand operational workflows and align IT tools for maximum efficiency.Assist with onboarding new staff on IT systems and provide training on business applications.Maintain inventory and documentation of IT assets, licenses, and configurations.Ensure data security and support compliance with industry standards and data protection regulations.Coordinate with third-party vendors and service providers for escalated support or project implementation.Participate in IT projects including upgrades, migrations, or rollouts for new properties.Assist in developing and maintaining business continuity and disaster recovery plans. Requirements: Bachelor's degree and / or Masters degree in Information Technology, Computer Science, or a related field.Proven experience in IT support, preferably within the hospitality industry.Solid understanding of hotel and restaurant operational systems (PMS, POS, back-office software) and familiarity with administrative aspects of hospitality business (e.g. reporting, inventory, reservations, billing systems) would be preferred.Knowledge of network infrastructure, firewalls, Wi-Fi, VoIP, and CCTV systems.Strong problem-solving skills.Excellent communication and customer service skills. The following would be considered an advantage: Experience with software such as Opera PMS, MICROS, Toast, Oracle Hospitality, or similar.Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco)Understanding of budgeting and cost control in hospitality IT systems.Project management experience in IT rollout for hospitality businesses. What they offer: Opportunity to work on diverse projects across multiple business units.Mentorship and growth opportunities within a dynamic project management team. A collaborative and supportive work environment with opportunities for career development. Information: Salary Range: 2000 to 2300 euro gross/month (depending on experience).Working Hours: Flexible hours of 08:00 - 09:00 to 17:00 - 18:00.Location: During the hotels summer season, you will primarily be based on-site at the hotel in Ayia Napa. In the off-season (when hotels are closed), you will be based at their Offices in Larnaca. If this role is of interest to you, Emerald Zebra are waiting to hear from you Forward your CV to margarita.savva@emeraldzebra.cy and become part of a group that values your growth and well-being.