Payment Review Associate, Limassol, Cyprus

1 week ago

Limassol, Cyprus Emerald Zebra Full time

An exciting opportunity for Payment Review Associates to join a fast-growing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol, Cyprus

Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments, we are seeking a Payment Review Associate, to join onsite, their expanding Operations team based in Limassol, Cyprus. If you're driven, customer-focused, and ready to grow within a thriving industry, we love to hear from you

The Company

It is the largest company in the Group's portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions, process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.

The Role

As the Payment Review Associate you will play a key role in ensuring accurate and timely handling of client payment interactions and supporting cross-functional operations. This position requires excellent communication skills and the ability to work collaboratively across departments.


Responsibilities:

  • Monitor and manage payment-related support tickets, ensuring timely and accurate resolution of payment discrepancies, failed transactions and client inquiries.
  • Perform detailed reviews and verifications of incoming and outgoing payments, ensuring alignment with internal records and client accounts.
  • Collaborate closely with Finance, Sales, and Customer Service teams to support the processing of payment requests.
  • Contribute to the internal knowledge cloud by documenting payment workflows, FAQs, edge cases, and best practices to streamline operations and support training efforts.

Your Profile

A detail-oriented and proactive Payment Review Associate with experience in payment-related roles.

  • Minimum of 2 years' experience in a payment processing, finance, or accounts-related role.
  • Strong understanding of payment workflows and financial documentation.
  • Excellent communication and interpersonal skills.
  • Fluent in English (both written and verbal)
  • Experience with payment systems and CRM or ticketing platforms preferred.
  • Detail-oriented with strong problem-solving abilities and a collaborative approach.
  • Available to work shifts up to 9:00 pm (Monday-Friday)

What is on offer?

  • Salary: Circa EUR 30,000 - 35,000 gross/year
  • Discretionary Performance Bonus
  • Training and development
  • Strong experienced team to work with
  • Multiple growth opportunities

If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email: georgia.michaelides@emeraldzebra.cy

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