Payment Review Team Leader, Limassol, Cyprus

7 days ago

Limassol, Cyprus Emerald Zebra Full time

An exciting opportunity for a Payment Review Team Leader to join a fast-growing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol, Cyprus

Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments, we are seeking a Payment Review Team Leader, to join onsite, their expanding Operations team based in Limassol, Cyprus. If you're highly motivated, empathetic, data-driven, people focused and ready to grow within a thriving industry, we love to hear from you


The Company

It is the largest company in the Group's portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions, process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.


The Role

As the Payment Review Team Leader you will play a key role in heading and elevating a high-performing team. You'll guide your team to deliver exceptional service, drive process improvement, and collaborate cross-functionally to optimize the overall customer journey.

Responsibilities: 

  • Lead, coach, and inspire a team of Payments Review Associates to exceed performance targets located globally and working in shifts.
  • Oversee delivery of KPIs (CSAT, FRT, AHT, AIPH) and ensure a high standard of service quality.
  • Conduct regular performance reviews, training sessions, and career development planning.
  • Handle complex escalations with a solution-first mindset.
  • Analyse support trends and feedback to propose process improvements.
  • Collaborate with cross-functional teams to drive issue resolution and feature enhancements.
  • Focus on automation and self-service tools to reduce response times.
  • Create and deliver weekly and monthly performance reports with actionable insights.


Your Profile

You are a highly motivated and empathetic Payments Review Team Leader with 3+ years of payments review experience and at least 1 year in a leadership role. As the ideal candidate you are data-driven, people-focused, and have strong analytical skills, with a proven track record managing global remote teams. 

Requirements:

  • 3+ years in payments review, with 1+ year in a leadership role.
  • Fintech or SaaS experience strongly preferred.
  • Strong analytical skills.
  • Experience in managing global remote teams.
  • Proficient with CRM tools like Intercom, JIRA and Zendesk.
  • Excellent communication and coaching skills.
  • Passion for customer success and operational excellence.
  • Comfortable in a fast-paced, scale-up environment.
  • Available to work shifts up to 9:00 pm (Monday-Friday)

What is on offer?

  • Salary: Circa EUR 40,000 gross/year
  • Discretionary Performance Bonus
  • Training and development
  • Strong experienced team to work with
  • Multiple growth opportunities

If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email: georgia.michaelides@emeraldzebra.cy

  • Payment Review Associate, Limassol, Cyprus

    7 days ago

    Limassol, Cyprus Emerald Zebra Full time

    An exciting opportunity for Payment Review Associates to join a fast-growing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol, Cyprus! Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments, we are...

  • Payment Operations Manager, Cyprus

    7 days ago

    Limassol, Limassol, Cyprus beBee Careers Full time

    An exciting opportunity awaits for a Payments Review Team Leader in a fast-paced and rapidly evolving industry.About the RoleAs the Payment Review Team Leader, you will play a key role in heading a high-performing team. Your mission is to deliver exceptional service, drive process improvement, and collaborate cross-functionally to optimize the overall...

  • Payment Review Specialist: A Career-Growing Opportunity

    7 days ago

    Limassol, Limassol, Cyprus beBee Careers Full time

    Payment Review Associate Job OpportunityAn exciting chance to grow your career in the dynamic payments industry!The role involves playing a key part in ensuring accurate and timely handling of client payment interactions. This requires excellent communication skills and the ability to work collaboratively across departments.Key Responsibilities:Monitor and...

  • Team Leader

    6 days ago

    Limassol, Limassol, Cyprus MANDYNAMIC Full time

    MANDYNAMIC is the largest human resources company in Greece, specializing in the fields of search and placement of personnel. In its many years of operation, the company has effectively served more than 3,000 companies and has placed more than 50,000 employees.MANDYNAMIC is seeking Floor Managers on behalf of  well known Chain Restaurants in Limassol,...

  • Financial Crime Operations Team Leader, Limassol

    7 days ago

    Limassol, Cyprus Emerald Zebra Full time

    Are you an experienced Financial Crime Operations Team Leader ready for your next career move? Join our client, a global Fintech leader revolutionizing trading and investing, at their Limassol, Cyprus Office!At Emerald Zebra Recruitment we are ready to provide you with all the details and discuss with you how to join our client's exceptional team and their...

  • Payment Operations Supervisor

    6 days ago

    Limassol, Limassol, Cyprus Pepperstone Full time

    The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress –...

  • Compliance Onboarding Specialist, Limassol, Cyprus

    5 days ago

    Limassol, Cyprus Emerald Zebra Full time

    Exciting Opportunity - join a fast-growing EMI as a Compliance Onboarding Specialist at their Limassol, Cyprus office! Power Smarter, Faster Onboarding for our Client! Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments is ready to hear from you! The...

  • Software Developer, Limassol, Cyprus

    7 days ago

    Limassol, Cyprus Emerald Zebra Full time

    Are you an experienced Software Developer (Full-stack / Backend) ready for your next career move? Join our client, a global Fintech leader revolutionizing trading and investing, at their Limassol, Cyprus Office! At Emerald Zebra we are ready to provide you with all the details and discuss with you how to join our client's exceptional team and their highly...

  • CRM Systems Specialist

    7 days ago

    Limassol, Cyprus Emerald Zebra Full time

    An exciting opportunity for a CRM Systems Specialist to join a fast-growing team with strong career development potential in the dynamic and rapidly evolving payments industry in Limassol, Cyprus! Emerald Zebra Recruitment, on behalf of our client, a leading Venture Capital group with a dynamic portfolio related to iGaming and Fintech investments, we are...

  • In-App Media Buying Team Leader

    6 days ago

    Limassol, Limassol, Cyprus Libertex Group Full time

    Libertex Group Overview Established in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of...