Client Solutions Specialist, Limassol

Exciting Job Opportunity by Emerald Zebra Recruitment on behalf of our client - join a fast-growing EMI as a Client Solutions Specialist at their Limassol, Cyprus office 

Are you highly organized with a keen eye for detail and a strong understanding of payment processes? We're looking for a Client Solutions Specialist to join our client's operations team in Limassol, where you'll play a key role in managing and resolving payment-related inquiries and ensuring the smooth flow of payment transactions.

If you're passionate about delivering exceptional client service and confident handling payment operations in a fast-paced environment we want to hear from you Apply now

The Company

It is the largest company in the Group's portfolio and one of the most trusted partners in the iGaming sector in relation to payments. It was founded in 2020 with the intent of breaking down industry specific barriers when it comes to banking. Licensed in multiple jurisdictions, process over 2bn in payments annually and boast a strong team of professionals which continues to grow year on year.

The Role

In this role, you'll act as the first point of contact for clients, managing inquiries through various communication channels, monitoring payments, verifying accuracy, resolving discrepancies, and working closely with finance, sales, and all relevant teams to process client payment requests efficiently. You'll also contribute to internal documentation and support improvements in operational workflows.

Responsibilities

• Act as the first point of contact for clients, managing inquiries through various communication channels with professionalism and empathy.
• Ensure efficient ticket resolution by proactively following up on open cases and escalating when necessary.
• Issue supporting documents promptly and accurately as per client requests, maintaining confidentiality and compliance.
• Collaborate with cross-ops teams to facilitate and track payment requests, ensuring accurate and timely processing.
• Contribute to the organizations knowledge cloud by documenting recurring issues, solutions, and process improvements to enhance service quality and efficiency.
• Monitor and manage payment-related support tickets, ensuring timely and accurate resolution of payment discrepancies, failed transactions, and client inquiries.
• Perform detailed reviews and verifications of incoming and outgoing payments, ensuring alignment with internal records and client accounts.
• Collaborate closely with finance, sales, and customer service teams to support the processing of payment requests.
• Contribute to the internal knowledge cloud by documenting payment workflows, FAQs, edge cases, and best practices to streamline operations and support training efforts.
  
  
  KPIs/Deliverables

• Manage incoming inquiries related to payments and account activity
• Initiate payments
• Escalate cases as per the escalation flow
• Contribute to the knowledge hub on Confluence
• Issue supporting documentation
• Assist with cross-ops requests
• Update Macros

Your Profile

A detail-oriented and proactive Client Solutions Specialist with strong client servicing experience and payment workflow understanding.

• Minimum of 1- 2 years' experience in a client servicing role, ideally payments related
• Strong understanding of payment workflows and financial documentation
• Excellent communication and interpersonal skills
• Fluent in English (both written and verbal)
• Experience with payment systems and CRM or ticketing platforms preferred
• Detail-oriented with strong problem-solving abilities and a collaborative approach.
• Available to work shifts (9:00 am - 6:00 pm and 12:00 noon - 9:00 pm - Monday-Friday, no weekends)
  
  

What is on offer?

• Salary: EUR 30,000 - 35,000 gross/year based on experience
• Discretionary Performance Bonus
• Training and development
• Strong experienced team to work with
• Multiple growth opportunities

If you are interested in this job opportunity and your profile matches the above Apply Now by visiting the link below. For more information email: georgia.michaelides@emeraldzebra.cy