Account Relationship Manager

6 days ago

Limassol, Limassol, Cyprus LMAX Group Full time

About Us:
We are a dynamic, growth-oriented global company, providing cutting-edge financial solutions for clients worldwide. With an established track record in FX and B2B markets, we're looking for a proactive and results-driven Account Relationship Manager to join our team. This role is perfect for someone with a passion for building lasting relationships, driving business growth, and delivering exceptional client experiences. If you thrive in a fast-paced environment and have a flair for managing key partnerships, we want to hear from you.

Responsibilities:

  • Client Relationship Management:
    Manage a portfolio of strategic partners, ensuring long-term, mutually beneficial relationships. Act as the point of contact for key partners, addressing inquiries and resolving issues promptly in collaboration with other departments as priority. Continuously evaluate partner satisfaction and look for opportunities to strengthen the relationship.
  • Business Growth & Development:
    Proactively seek new business opportunities and drive revenue growth by identifying upsell and cross-sell opportunities.
    Work closely with internal teams to develop growth strategies tailored to individual partner needs.
    Implement market development initiatives in collaboration with the marketing, events, and partnership teams.
  • Client Retention:
    Ensure partner satisfaction and retention by addressing needs and challenges effectively.
    Drive retention strategies and help clients reach new performance milestones.
  • Collaboration & Communication:
    Collaborate with cross-functional teams such as Compliance, Dev. , Marketing, and Customer Support to ensure seamless partner onboarding and ongoing support.
    Regularly communicate updates on new products, features, and promotions to partners.
  • Data & Performance Analysis:
    Analyse partner performance metrics to identify trends, insights, and areas for improvement.
    Provide actionable insights and recommendations to optimize performance and achieve business goals.
  • Industry Representation:
    Represent the company at industry events, expos, and seminars, promoting the company's products and services.
    Build the company's profile through networking, attending events, and hosting client sessions.

Requirements

  • Experience:
    2+ years of experience in a Client Success, Relationship Management, or Business Development role in the FX, fintech, or B2B sector. Proven track record of managing and growing key partnerships, especially in international markets.
  • Skills:
    Strong interpersonal and communication skills, with the ability to build relationships at all levels.
    Proficient in data analysis and providing actionable insights.
    Excellent organizational, multitasking, and problem-solving skills in a fast-paced environment.
    Ability to work both independently and as part of a cross-functional team.
  • Languages:
    Fluent in English is essential. Proficiency in Arabic or Spanish will be a significant advantage.
  • Education:
    Bachelor's degree in Business, Marketing, Finance, or a related field.

Benefits

  • 25 days of holiday 
  • Bonus 
  • Private medical coverage 
  • Wellness contribution program  
  • Plumm Platform 
  • Five volunteering days 
  • Learning and development programs 

Join us and experience the corporate culture that sets us apart 

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