Senior VIP Relationship Manager

7 days ago

Limassol, Limassol, Cyprus beBee Careers Full time

VIP Account Manager Job Summary

We are seeking a highly skilled and experienced VIP Account Manager to join our team. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships with high-value players, and providing tailored experiences to ensure loyalty and satisfaction.

Key Responsibilities:
  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requirements:
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Italian, as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

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