German Speaker Customer Success Officer

2 days ago

Limassol, Limassol, Cyprus The lemon Consulting Full time €25,000 - €40,000 per year


Position: Customer Success Officer

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high-level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results
  • Assist with other duties as needed from time to time

REQUIREMENTS:

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered as an advantage
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00

BENEFITS:

  • 24 working days annual leave
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Udemy Business unlimited membership
  • Company discount card with access to various goods and services
  • Corporate events and team-building activities
  • Professional and personal development opportunities in a fast-growing environment


Package Details

  • Premium Customer Success Officer

    2 weeks ago

    Limassol, Limassol, Cyprus Libertex Europe Full time €40,000 - €60,000 per year

    Libertex Europe OverviewPart of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received multiple prestigious awards and recognitions, including "Best Global Broker"...

  • German VIP Customer Support

    2 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €40,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • German Speaking VIP Manager

    6 days ago

    Limassol, Limassol, Cyprus JobMatchingPartner Full time €26,400 - €42,000

    Dreaming of a job where your skill as a salesperson really pays off? Working as a VIP manager doesn't suit everyone but for those who enjoy it, it becomes a way of life - and you can earn a really good wage We are looking for iGaming industry professionals who love engaging with players and are extremely results oriented. Being a native German speaker is a...

  • German-Speaking Customer Service Agent for Greece Office

    2 days ago

    Limassol, Limassol, Cyprus The lemon Consulting Full time €20,000 - €25,000 per year

    Location: GreeceFull-Time | On-site / Hybrid / Remote OptionsAbout the RoleAre you fluent in German and passionate about helping people? Join our growing international team in Greece as a Customer Service Agent, where youll be the voice of our company for German-speaking customers.Whether you're based in vibrant Athens, by the sea in Thessaloniki, or...

  • Customer Support Team Lead

    2 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €60,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • German Customer Service Specialist Cyprus

    2 days ago

    Limassol, Limassol, Cyprus Workster Jobs Full time €25,000 - €40,000 per year

    Are you fluent in German and enthusiastic about delivering exceptional customer support? We are looking for talented individuals to join our team in Cyprus as German Customer Service Specialists. Your proficiency in the German language will be crucial in ensuring client satisfaction and upholding our high service standards.Key Responsibilities for the...

  • German -Speaking Traders Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus The Trading Pit Full time €13,200 - €39,600 per year

    Company DescriptionThe Trading Pit is a global multi-asset prop trading firm dedicated to redefining standards in trading and investing. We are committed to making trading universally accessible by equipping traders with innovative technology and tools to achieve their utmost potential. Our firm connects passionate traders from all around the world,...

  • German Customer Service Advisor in Cyprus

    2 days ago

    Limassol, Limassol, Cyprus Talentoom Full time €18,000 - €36,000 per year

    Are you a vibrant and responsible individual seeking an incredible job in thebeautiful city of Limassol?If you are passionate about delivering exceptional customer support and want to embark on an exciting adventure, we have the perfect opportunity for youJoin our team in Limassol, Cyprus as a German Customer Service Agent, where you will have the important...

  • German FX Sales Retention Agent

    2 days ago

    Limassol, Limassol, Cyprus Toptalent Full time €60,000 - €120,000 per year

    German-Speaking FX Retention AgentLocation: Limassol, CyprusHighest Base Salary in the Market + Housing Allowance + Competitive Commissions (Hot Leads)Are you ready to close deals and take your income to the next level?Join a powerhouse FX brand in Limassol, Cyprus, where your talent is rewarded with top-tier pay, full relocation support, and serious...

  • Customer Success Manager

    2 weeks ago

    Limassol, Limassol, Cyprus SG Worldwide Full time €30,000 - €60,000 per year

    Job Title: Customer Success ManagerDepartment: Commercial DepartmentReports To: Managing DirectorLocation: Limassol, CyprusEmployment Type: Full-timeAbout SiGMA Group (Sigma Word)Founded in 2014 and headquartered in Malta, SiGMA Group employs over 250 professionals across six global offices, including Malta, Cyprus, Serbia, São Paulo, Manila, and India....